Director Bilingual Client Onboarding
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As Director, Client Onboarding & Service, you will lead a high-performing team within financial services. You will oversee onboarding execution, escalations, client solutions, and coordination with sales and relationship management. Your leadership will support operational excellence, risk management, process improvement, and consistent client experiences.
Key Responsibilities
Lead and coach the Client Onboarding & Service teamOversee onboarding execution and service activities across CanadaManage client and team escalations promptly and professionallyPartner with sales and internal stakeholders on client solutionsIdentify workflow improvements through trends and root cause analysisRequirements:
Significant financial services onboarding or operational leadership experienceExperience leading diverse, high-performing teams inclusivelyStrong procedures, controls, risk management, and judgment knowledgeMicrosoft Office experience, including Excel and PowerPointFluency in French and EnglishBring bilingual leadership, client service expertise, and operational discipline to CIBC’s Commercial Banking onboarding team across Canada.
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Director Bilingual Client Onboarding
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Winnipeg, MB, Winnipeg Census Division, MB; Manitoba, Canada Canadian Imperial Bank of Commerce (Canada) Full-timeWhat you’ll be doing Our Client Onboarding & Service team supports Commercial Banking clients by delivering a seamless, professional, and integrated end-to-end onboarding and service experience. As Director, Client Onboarding & Service, you'll lead a high-performing team responsible for overseeing onboarding execution, managing escalations, and helping...
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Winnipeg, Manitoba, Canada CIBC Full-timeLead client onboarding and service at CIBC in Montreal, using bilingual leadership and relationship management to support Commercial Banking clients across Canada. As Director, Client Onboarding & Service, you will lead a high-performing team in financial services. You will oversee onboarding execution, manage escalations, and strengthen coordination with...