Driver Guide Supervisor, Open Top Touring

Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you'll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.
Reporting to the Manager of Open Top Touring, the Driver Guide Supervisor is a guest-facing role, responsible for leading a team of Driver Guides and Guest Experience Agents, including fostering a positive team culture and ensuring the Company goals and values are upheld. Position is contingent upon successful completion of training and acquisition of Alberta Class 4 Drivers License.

Assist with the management and upholding of Pursuit's Hospitality Standards at the Brewster Transportation Centre (Depot), with a primary focus of Open Top Touring
Assist with recruiting, training, and development of staff alongside the Open Top Touring Manager and Guest Experience Supervisor, including leading training sessions on Brewster and Pursuit products
Perform same duties as employees under supervision, including Driver Guides and Guest Experience Agents
Lead by example to create a positive work environment, ensuring staff follow policies and deliver excellent guest experiences
Maintain reference guides, scripts, and tools to align with current business expectations, while providing coaching, feedback, and support to ensure team members' ongoing development and alignment with business goals
Maintain clear and professional communication with leadership in both Transportation and Pursuit, ensuring concise and effective handover messages and collaboration
Maintain clean, organized, and well-stocked workspaces
Serve as the escalation point for customer service issues, providing efficient and effective resolution and subsequent follow up and reporting as required
Maintain and enforce company policies and safety guidelines, ensuring staff compliance through regular training, coaching, retraining, and disciplinary actions when necessary
Execute all work in a safe, professional manner in compliance with Health & Safety and Pursuit's Always Honest Policy
Assist with cash handling and daily reconciliations, providing support where required
Promote a positive team environment through well-being checks, recognition, and team-building activities. Work varied shifts to support different departments within Transportation and maintain a presence at all operating locations. Work independently with accountability, manage tasks effectively while upholding responsibility for meeting deadlines and achieving results
Collaborate with other leaders to ensure that teams are striving to meet targets and help with the implementation of promotional items
Responsible for ensuring all team members understand Pursuit company values and the Open Top Touring, Brewster Transportation and Pursuit Adventure Centre brands
Participate in additional training when offered

Alberta Class 4 Drivers License, or willingness to obtain
Experience in commercial driving an asset, but not required
Strong customer focus providing friendly, professional, and efficient service
Physical demands include constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting, working outdoors, and may lift, push, and pull up to 50 lbs
Ability to work independently with minimal supervision as required

We're more than a hospitality and attractions company. Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Vancouver, Reykjavík, Costa Rica, Las Vegas, and Chicago.

Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. We believe in fostering an environment where work and play coexist, so whether you're tackling projects or enjoying our many perks, you'll feel supported and valued. To build career experience beside seasoned professionals a community of people who say 'yes' to adventure time and time again. Get discounts on hotel stays, dining, and retail
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at .