Operations Production Support Specialist

Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen’s 90-year legacy of accurate aeronautical data with ForeFlight’s expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making. We are currently looking for a Operations Support Specialist for our office in Montreal, to join an international environment with a team of like-minded system experts in a leading edge expanding software company. The team you will be working with consists of Product Support Developer (internally referred to as Service Managers), Systems Experts and Service Delivery Managers handling multiple customers globally. Become an authority on several production system installations in terms of managing the technical aspects of the applications. Provide advanced technical support, in relation to the Service Level Agreement(s), for the Crew portfolio focusing mainly on the crew planning products. Assist the client with knowledge injections, proactive problem solving and daily management of the production installation Maintain Linux installations on company servers and make recommendations to clients on patches/upgrades This means that the selected candidate will be required to perform some work onsite 2-3 days a week. 3+ years in software development or advanced technical support role ~ Good knowledge in Python language ~ Good knowledge of Unix and/or Linux ~ Familiar with AWS concepts ~ Good knowledge in version control systems such as Git ~ Fluency in English language 5+ years in software development or advanced technical support role ~ Particular interest in technical problem solving ~ Experience with AWS ~ Customer relationship experience is advantageous ~ Strong technical & analytical aptitude ~ Education/experience typically acquired through advanced technical education (e.g. Bachelor/Masters or equivalent work experience. Relocation: Relocation assistance is not a negotiable benefit for this position. Candidates must live in the immediate area or relocate at their own expense. Jeppesen ForeFlight is a leading provider of innovative aviation software solutions, serving the Commercial, Business, Military, and General Aviation sectors globally. Combining Jeppesen’s 90-year legacy of accurate aeronautical data with ForeFlight’s expertise in cutting-edge aviation technology, the company delivers an integrated suite of tools designed to enhance safety, improve operational efficiency, and sharpen decision-making. To do that, you need challenging projects, a good work environment, and awesome coworkers. We strive to provide employees and their loved ones with a world-class benefits experience, focused on supporting their physical, financial, and emotional wellbeing. Comprehensive medical, dental, and vision coverage with employer paid health premiums for employees and dependents ~ Employer paid life and AD&D insurance ~ A health care spending account ~ Short and long term disability insurance ~ Virtual health ~ DPSP and RRSP retirement plans ~Employee Assistance Program ~