Manager, Emergency Department, London Regional Veterinary Emergency

Manager, Emergency Department Location: London, Ontario, Canada Employment Type: Full-time Job Status: Existing Compensation: Commencing $70,000 to $80,000 per year, depending on experience

London Regional Veterinary Emergency & Referral Hospital is a 24-hour emergency and referral hospital dedicated to delivering exceptional veterinary care seven days a week. The hospital offers a range of specialty services, including surgery, internal medicine and neurology, supported by a team of experienced emergency veterinarians available around the clock. With a team of 65 dedicated veterinarians, technicians and support staff, London Regional is committed to providing compassionate, high-quality care to pets and their families. We are currently welcoming an Emergency Department Manager to join our leadership team. Reporting directly to the General Manager, this full-time role is responsible for overseeing the daily operations of the emergency department, supporting team development and ensuring the delivery of exceptional patient care and client service.

General responsibilities

As the ER Manager, you will ensure the efficient and effective operation of our emergency service while fostering a positive, collaborative, and productive work environment.

• Oversee Daily ER Operations: Direct daily emergency service operations for Veterinarians (DVMs), Registered Veterinary Technicians (RVTs), Technician Assistants (TAs), and support staff in close collaboration with the General Manager (GM) and other technical managers.
• Lead & Develop Technical Teams: Lead and manage RVTs and TAs through active mentorship, skills development, and fostering a culture of continuous learning and professional growth.
• Drive Scheduling & Coverage: Manage shift scheduling, optimize staffing levels, and serve as the point person for all overtime and on‑call authorizations.
• Collaborate on Leadership team: Collaborate actively as a member of London Regional’s Senior Leadership Team, contributing ideas and feedback on hospital‑wide operations and initiatives.
• Elevate Patient Care & Client Service: Manage daily workflow to ensure consistent, high‑quality patient care and partner with the Client Service Manager to resolve client concerns and complaints promptly and professionally.
• Lead Performance Management: Conduct coaching, regular performance reviews, conflict resolution, and disciplinary actions, while following up on workload and performance challenges.
• Manage Recruitment, Hiring & Onboarding: Partner with technical managers to establish staffing needs, submit staffing requests, and recruit, hire, and train new technical staff, while supporting the onboarding of DVMs and support team members.
• Champion Student Programs: Partner with technical managers to recruit for and lead student externship and internship programs to develop and attract top technician and assistant talent.
• Lead Meetings & Communication: Coordinate and lead departmental and inter‑departmental meetings and committees, and provide weekly operational updates to the General Manager.
• Ensure Regulatory Compliance & Administration: Ensure adherence to hospital policies and procedures, while completing required administrative tasks.

What you bring to this role

Veterinary industry experience is not required. Experience in management, business operations or leadership development will be considered an asset. A genuine passion for guiding, encouraging, and developing a multidisciplinary team of DVMs, RVTs, and support staff. The ability to foster an open, positive team environment where associates feel heard, supported, and motivated to do their best work. A thoughtful, empathetic coaching approach to associate development, feedback, and navigating day‑to‑day workplace challenges. Clear communication & organizational aptitude that help keep daily workflows calm, clear, and well‑managed. Care‑Centred commitment: A heartfelt dedication to compassionate client service and ensuring our patients receive gentle, high‑quality care.

What We Can Offer You

• Competitive compensation that reflects your skills, experience, and the role. RRSP Employer Group Match Program (5%) to help you save for the future. Paid time off for continuing education, vacation, sick days, and personal wellness days. Annual CE Allowance.
• Benefits: Minimum 24 hours per week for eligibility, with flexible options. Paid annual certification memberships and uniform allowance. Mental health support tools and resources: Virtual health ca