Account Manager

Agility PR Solutions is a global leader in media intelligence and PR technology. Founded in 2003, we help communications teams around the world drive awareness, make smarter decisions, and protect their reputation when it matters most. Our enterprise-grade platform unifies media relations, media monitoring, social listening, AI visibility, and media intelligence into a single seamless system—turning overwhelming streams of coverage and conversation into decision-ready intelligence. Recognized for ease of use, results, and customer support, Agility is one of the most trusted names in media intelligence. Our mission is to empower the voices that shape the world's narratives, and we're looking for people who want to help us do it.

About the Role

As an Account Manager,you’llown a portfolio of existing SaaS clients, driving retention, expansion, and long-term growth.Acting as a trusted business advisor,you'llbuild relationships with key stakeholders, develop strategic account plans, andidentifyopportunities to deepen customer engagement with Agility's solutions.

You'llbe joining a company with more than 20 years of industryexpertise, helping communications, PR, and marketing teams solvereal businesschallenges through media intelligence, monitoring, and AI-powered insights.

This is a relationship-driven, commercially focused role where success comes from understanding your clients' businessobjectives, leading strategic conversations, and delivering outcomes that support both customer success and business growth.You'llinherit an established portfolio of customers andbe responsible forrenewals, account growth, and relationship management rather than net-new business acquisition.

Reporting to the Director of Account Management,you'llserve as the strategic and commercial owner of your accounts. Working closely with Customer Success, Product, and Marketing,you'llhelp clients maximize the value of their investment in Agility whileidentifyingopportunities to expand their partnership with us.

This role is ideal for someone who enjoys building long-term relationships, navigating complex stakeholder environments, and driving measurable business results through consultative account management.

What you’ll do

As a key member of our Account Management team,you'llmanage a portfolio of established mid-market clients, helping them maximize the value of their investment in Agility while supporting retention and growthobjectives.

Drive Retention & Growth

• Serve as the primarystrategic and commercialrelationship owner for a portfolio of mid-market accounts,drivingretention, renewal, and expansion outcomes.
• Develop and execute strategic account plans that align client businessobjectiveswith Agility’ssolutionsand long-term product strategy.
• Lead renewal discussions and contract negotiations, ensuring successful outcomes for both clients and Agility.
• Identify, qualify, and close upsell and cross-sell opportunities to achieve growth targets.
• Deliver quarterly businessreviews thatthatdemonstratevalue, business impact, platformutilization, and return on investment.
• Build andmaintaina healthy pipeline of renewal and expansion opportunities across your assigned portfolio.

Strategic Partnership

• Build trusted, consultative relationships with key client stakeholdersincluding senior leaders and executive decision-makers.
• Develop a deep understanding of client priorities, business goals, challenges, and success measures.
• Lead strategic business conversations that align Agility's solutions with evolving customer needs and organizationalobjectives.
• Partner closely with Customer Success, wholeadonboarding, adoption, and day-to-day product engagement, whilemaintainingownership of account strategy, commercial planning, and executive relationships.
• Act as a trusted advisor by providing insights, recommendations, and best practices that help clients achieve theirobjectives.

Forecasting & Reporting

• Maintainaccuraterenewal and expansion forecasts through Salesforce, providing visibility into account performance, opportunities, and potential risks.
• Track portfolio performance against revenue and retention targets.
• Develop mitigation plans for at-risk accounts and execute strategies to improve customer retention.
• Provide leadership with insights that info