Revenue Operations Manager

Revenue Operations Manager
- Channel Programs (Hybrid) A global SaaS leader for seamless digital document workflows, Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team.
With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the Fortune 500. Together, we are building an environment where everyone feels like a valued part of something bigger than themselves. Accountable to our customers We are dedicated to our customers and take our commitments seriously. Excellence in execution Driven by passion and precision, we exemplify excellence in our delivery with innovative, top-quality results. These guiding values shape our approach to work, fostering a culture where everyone is inspired to contribute their best. Nitro is building a channel-first go-to-market model. The Senior Manager, Revenue Operations & Channel Partner Programs will own the operating infrastructure that enables Nitro's partner ecosystem to scale globally, with deep, hands-on technical ownership of the Salesforce systems that power it. This role sits inside Nitro's Revenue Operations organization, at the intersection of Channel, Finance, Marketing, Legal, Sales, and Partner Experience. It is responsible for ensuring Nitro's channel programs, systems, data, reporting, partner workflows, and operational processes are clean, consistent, measurable, and scalable, and for personally building and maintaining the Salesforce infrastructure that makes that possible. They will personally configure and build inside Salesforce, identify operational friction, design repeatable workflows, improve partner and internal user experience, and create the reporting discipline needed to drive channel revenue, partner productivity, and executive visibility. This role should also bring strong AI and automation fluency as a genuine differentiator, using tools and workflows to reduce manual effort, improve routing accuracy, accelerate partner onboarding, and strengthen performance insights across the global channel business. Own Salesforce configuration, workflow and flow-building, and system architecture across the channel and partner motion, from requirements through hands-on build, not just oversight or direction of others. Design and govern data integrity, process compliance, and system adoption standards within Salesforce and the broader GTM tech stack. Partner directly with Finance and Revenue Operations leadership on system architecture decisions affecting deal registration, revenue recognition, and reporting accuracy. Own the operational foundation for Nitro's global channel business across North America, EMEA, and APAC. Design, document, and improve scalable processes for partner onboarding, deal registration, partner applications, account mapping, growth planning, incentives, reporting, and partner lifecycle management. Establish clear operational standards, SLAs, and process ownership across Channel, Sales, RevOps, Finance, Marketing, Legal, and Partner Operations. Ensure channel processes are simple enough for field teams and partners to follow, while robust enough to support global scale. Partner Portal, CRM & Systems Management Own the day-to-day administration and continuous improvement of Nitro's channel technology stack, including Salesforce, Allbound, Pax8-related workflows, and other partner systems. Manage partner portal structure, access, content hygiene, program materials, and partner-facing resources. Improve Salesforce workflows related to partner accounts, deal registration, partner applications, opportunity routing, partner attribution, and reporting. Partner with RevOps and IT to manage integrations between channel systems, CRM, reporting tools, marketing automation, and marketplace platforms. Manage partner onboarding workflows from application intake and agreement execution through portal access, enablement, and first deal registration. Maintain current documentation for channel programs, partner rules of engagement, process guides, and internal field instructions. Data, Reporting & Executive Insights Own channel performance data and translate it into clear, actionable insights for leadership and cross-functional stakeholders. Build and maintain dashboards covering partner revenue, pipeline, partner-sourced and partner-influenced opportunities, deal registration activity, partner engagement, portal activity, campaign participation, and program performance. Analyze partner performance to identify top contributors, at-risk partners, inactive partners, growth opportunities, and program gaps. Track key channel metrics including bookings, pipeline creation, NRR, expansion revenue, deal registration conversion, partner activation, account mapping sessions, growth planning sessions, and partner lifecycle progression. Identify oppor