Microsoft Desktop Support Technician

4 weeks ago

Vancouver BC, Canada Robert Half Full time

Our Vancouver-based client is seeking an IT Support for a short-term coverage (1 week contract) assignment to support approximately 150 staff members while the regular IT team is away. This role requires an experienced, hands-on IT professional who can provide responsive onsite technical assistance across three office locations in Vancouver.
Provide first-line technical support for hardware, software, and network-related issues.
Troubleshoot and resolve issues related to computers, printers, mobile devices, and office connectivity.
Support user account access, password resets, and system logins.
Coordinate basic setup and configuration of workstations or peripheral equipment as needed.
Liaise with external vendors or service providers if issues require escalation.
Maintain clear documentation of any incidents or service activities performed during the coverage period.

2–4 years of experience in IT support, helpdesk, or technical services.
~ Strong knowledge of Windows 10/11, Microsoft 365, and standard office network environments.
~ Excellent troubleshooting and customer service skills.
~ Access to a personal vehicle is required for travel between offices.

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