Customer Experience Engineer TMC
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Elevate client satisfaction at TMC as a Customer Experience Engineer. Focus on continuous improvement, operational excellence, and engage directly with customers for enhanced service performance. As a Customer Experience Engineer at TMC, you will lead continuous improvement initiatives within the Distribution Center. This role emphasizes customer engagement, requiring a strong grasp of Lean methodologies and supply chain operations. Collaborate closely with clients to analyze performance, address issues, and drive initiatives that enhance service levels and operational efficiency. Key Responsibilities:
- Lead improvement actions related to quality and delivery
- Act as a key escalation point for customer issues
- Meet with customers to resolve performance challenges
- Support customer scorecards and quarterly business reviews
- Analyze performance indicators and implement sustainable solutions
- Master's degree in engineering or logistics
- Experience in continuous improvement or customer relations
- Proficient in Excel and reporting tools
- Strong communication skills in English
- Ability to handle escalations with diplomacy
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