Infrastructure Engineer
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Windows Desktop / Infrastructure Engineers - hybrid (3 days onsite)
Montreal, QC for Hybrid: 3-days onsite per week/ 2-days Remote
Team Summary:
The team is responsible for all aspects of the design, configuration and integration of Windows Desktop, Laptop, VDI, HDI and Cloud PC, including hardware, driver and firmware management.
Job Responsibilities:
We are looking for a person to be able to contribute to many of the on-going initiatives in some of these areas and to own engineering and operational tasks from beginning to end. The candidate will have a strong technical foundation, a strategic mind-set, excellent communication skills, and the ability to collaborate within a globally distributed team.
The core responsibilities of this position include:
- Develop and implement endpoint-related technologies into the firm.
- Ensure that the solutions we develop meet the necessary security, supportability, and performance requirements identified by our stakeholders, regulators, and the organization at large.
- Ensure that we meet the business's expectations of high availability, performance, and overall user experience.
- Sustain existing systems by providing level-3 support to help investigate and identify root cause for escalated issues.
- Create, review, maintain and disseminate knowledge through documentation and demonstrations of the technologies, tools, and methodologies that are used to support them.
Required Skills:
- Deep technical understanding of Windows operating systems up to and including Windows 10/11.
- Expertise with SCCM OSD orchestration and software delivery concepts.
- Advanced PowerShell scripting skills, and SDLC concepts.
- Experience with Windows 11 Intune Modern Management.
- Knowledge of common Windows Infrastructure technologies including Active Directory, Group Policy, DNS, PKI/CA, RADIUS, NPS, 802.1x, etc.
- Strong troubleshooting mindset (i.e. parsing event logs, SysInternals tools, analysing memory dumps etc).
- Experience automating workflows and providing self service capability.
- Client / Server hardware knowledge and management in an enterprise environment.
- Experience designing technical solutions to meet complex business requirements.
- Ability to author technical and operational management documentation including design and support docs, operational runbooks, internal knowledge base articles, etc.
Desired Skills:
- Understanding of Agile principles and how to apply them.
- infrastructure systems including experience with Jira, ServiceNow, Nexthink
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