Technical Support Engineer Remote at Ververica
4 days ago
Montréal QC, Montreal Regional Municipality, QC; Montréal region; Québec Province, Canada
Ververica
Full-time
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Become a vital part of Ververica as a Technical Support Engineer, engaging in remote work with cloud solutions and Apache Flink. Your expertise will support customers like Netflix and Amazon in maintaining their real-time data pipelines.
As a Technical Support Engineer, you will troubleshoot technical issues on Kubernetes and Flink while collaborating with engineers to resolve real production problems. Your role will require a blend of problem-solving skills and cloud technology knowledge, benefiting clients who depend on uninterrupted service.
Key Responsibilities
Serve as the primary technical point of contact for customers Diagnose issues within Kubernetes and Flink environments Reproduce complex problems with attention to detail Document and escalate cases to Engineering for improvements Create knowledge base articles for customer support
Requirements:
~2+ years in technical support or similar role ~ Strong knowledge of cloud platforms: AWS, Azure, or Google Cloud ~ Experience with Kubernetes and container technologies ~ Excellent problem-solving and analytical capabilities ~ Customer-focused mindset with clear communication skills Elevate your technical expertise in cloud-based products and support real-time data solutions with Ververica.
Key Responsibilities
Serve as the primary technical point of contact for customers Diagnose issues within Kubernetes and Flink environments Reproduce complex problems with attention to detail Document and escalate cases to Engineering for improvements Create knowledge base articles for customer support
Requirements:
~2+ years in technical support or similar role ~ Strong knowledge of cloud platforms: AWS, Azure, or Google Cloud ~ Experience with Kubernetes and container technologies ~ Excellent problem-solving and analytical capabilities ~ Customer-focused mindset with clear communication skills Elevate your technical expertise in cloud-based products and support real-time data solutions with Ververica.