Clinic Operations Manager at Aisthetikos Wellness

Apply for Clinic Operations Manager at Aisthetikos Wellness & Advanced Medical Aesthetics in Calgary, AB, CA. This Full time on site position offers great opportunities for career growth. Aisthetikos Wellness & Medical Aesthetics is looking for a thoughtful, organized, and motivated Operations Clinic Manager to join our growing team in Marda Loop, Calgary. Voted Top Medical Spa in Calgary 2026 and the biggest provider for biostimulators in Southern Alberta we are known for exceptional patient care, clinical excellence, education, and a highly personalized patient experience. This is an exciting opportunity for someone who enjoys creating structure, supporting people, improving systems, and helping a growing business operate at its best.

The Role

The Operations Clinic Manager plays a key role in the day-to-day operation of the clinic while helping strengthen the systems, processes, and team culture that support our continued growth. You will work closely with clinic leadership, practitioners, administrative team members, vendors, and external partners to help ensure the clinic operates smoothly, communication remains strong, and both patients and team members feel well supported. The ideal candidate is proactive, collaborative, highly organized, and comfortable balancing daily operational needs with longer-term projects and business priorities. This role offers meaningful opportunity to grow alongside the clinic and contribute to the next stage of Aisthetikos.

Key Responsibilities

Clinic Operations

• Coordinate the smooth day-to-day operation of the clinic
• Support staff scheduling, coverage, meetings, and operational priorities
• Maintain and improve clinic systems, workflows, checklists, and processes
• Identify opportunities to improve efficiency and patient experience
• Coordinate clinic projects, promotions, events, launches, and training days
• Support inventory management, ordering, vendor coordination, and supply organization
• Maintain compliance with industry regulations and support clinic safety and quality standards
• Help ensure clinic policies, procedures, and operational standards remain current and consistently implemented

Patient Experience

• Help maintain a consistently warm, polished, and professional patient experience
• Support the team with patient questions, concerns, and follow-up
• Ensure calls, emails, inquiries, and other communications are handled thoughtfully and in a timely manner
• Help identify opportunities to improve the patient journey
• Support service recovery and problem-solving when challenges arise
• Help ensure a consistently high standard of patient care across the clinic

Team Support & Leadership

• Act as a supportive operational resource for the clinic team
• Help onboard new team members and coordinate training
• Support clear communication around clinic policies, workflows, priorities, and expectations
• Help foster a collaborative, positive, and accountable team environment
• Coordinate team communication, meetings, and operational follow-up
• Assist leadership with performance tracking, KPIs, and operational reporting
• Support a workplace culture built around teamwork rather than competition

Business Development & Partnerships

• Help coordinate communication with vendors, partners, contractors, and industry representatives
• Build and maintain relationships with industry professionals and local businesses
• Identify potential partnership, sponsorship, and community collaboration opportunities
• Support clinic events, brand initiatives, and local outreach
• Assist with recruitment, interview coordination, onboarding, and employee documentation
• Work collaboratively with bookkeeping, payroll, marketing, medical leadership, and other external professionals as required

Who We’re Looking For

You may be a great fit if you:

• Are naturally organized and enjoy creating structure
• Communicate warmly, professionally, and clearly
• Enjoy working with people and supporting a collaborative team
• Are comfortable managing multiple priorities in a bus