Customer Experience Associate

Customer Experience Associate
- Mandarin Language Skill an AssetApply: On Site: Nepean, Ontario: Part time: Posted 3 Days Ago: End Date: October 30, 2026 (30+ days left to apply): R\\_1511940Work

Location:
Nepean, Ontario, CanadaHours:37.5Line of Business:Personal & Commercial BankingPay Details:$22.50
- $28.33 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.
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Job Description
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing excellent customer experience? If so then, take the next step to your future today and apply for the position of a Customer Experience Associate. We are expecting an all-around champion who can understand customer needs and advise best suited banking solutions for a positive customer experience.In this role, you will:* Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics
* Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters
* Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary
* Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner
* Connect personally with customers to advise them appropriately and clearly on banking solutions and processes
* Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development
* Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities
* Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellenceJob

Requirements:
* High School diploma and/or 1+ years of relevant experience
* Undergraduate degree or equivalent is an asset.
* Strong administration, organizational, planning and time management skills to work in a fast-paced environment.
* Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet.
* A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective mannerAdditional

Requirements:
* Mandarin Language Skill an AssetWho We Are:TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Together, we are reimagining what banking can be for our clients, colleagues and communities.Our Total Rewards Package Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn moreAdditional Information: We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Colleague DevelopmentIf you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
Here at TD, we hire and develop the best.Training & On