Quality Specialist for Customer Advocacy
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Enhance product quality at our organization as a Quality Specialist. You'll leverage technical skills and communication to address customer complaints and drive improvements across processes.
This role requires a Bachelor's degree in engineering or a related field, plus a minimum of two years in quality assurance. You will inspect products, manage RMAs, and facilitate corrective actions, ensuring customer needs are always met. A continuous improvement mindset and expertise in communication are essential for success in this fast-paced environment.
Key Responsibilities:
- Inspect and monitor product quality consistently
- Manage RMAs from initiation to closure
- Organize internal containment and corrective actions
- Communicate effectively with customers on quality concerns
- Support inspections and reworks for RMAs
Requirements:
- Bachelor's degree or equivalent experience
- At least two years of quality assurance experience
- Proficiency in inspection tools and Microsoft Office
- Flexible to work extra hours when needed
- Bilingual in French and English
Utilize your quality assurance expertise to elevate customer satisfaction and product excellence effectively.
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