Enterprise Customer Activation Manager | Bill Pay

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We care less about where you trained and more about what you’ve built. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. The Enterprise CSM, Bill Pay & Procurement Specialist, ensures Ramp’s upmarket customers quickly unlock value from our AP Automation and Procurement products. As part of the Customer Activation team, you’ll guide customers through implementation, configure workflows aligned to their internal processes, and help them operationalize Ramp’s tools to drive efficiency and compliance. In this role, you will help shape Ramp’s Enterprise activation motion for Bill Pay & Procurement and influence the strategy that accelerates customer adoption and business impact. Deliver High-Quality Implementations Lead Enterprise customers through the end-to-end onboarding of Ramp Bill Pay and Procurement, ensuring fast, accurate, and complete deployment Educate customers on Ramp’s AP workflows, procurement best practices, approval logic, vendor management, and policy configuration Drive Customer Adoption & Business Outcomes Prevent delays in implementation by proactively identifying blockers and reinforcing the value of adopting Ramp’s AP & Procurement solutions Understand customers’ current AP, purchasing, and approval processes to identify pain points, recommend improvements, and guide them toward an optimized rollout Become deeply knowledgeable in Ramp’s Bill Pay & Procurement capabilities—including integrations, vendor onboarding, approval routing, purchase requests, and invoice processing Troubleshoot customer issues and partner closely with Product and Engineering to surface insights, communicate gaps, and collaborate on solutions or workarounds Cross-Functional Partnership & Customer Advocacy Balance multiple customer activations at once, managing timelines, customer communication, follow-ups, and proactive outreach 5+ years of experience in Customer Success, Implementations for products supporting AP and/or Procurement functions ~ Strong project management and time management skills with the ability to keep multiple customers on track simultaneously ~ Experience partnering with technical teams to share customer feedback, troubleshoot issues, and propose creative solutions ~ Strong record of meeting or exceeding performance metrics in previous roles ~ Ability to anticipate customer needs and position product capabilities proactively ~ Background in financial services, Fintech, or SaaS implementations Benefits Available To All Full-time Ramp Employees (Global) Flexible PTO Centralized home-office equipment ordering Budget for intra-office travel Weekly coffee stipend 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents ~ One Medical annual membership ~Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay ~ In-office perks: lunch, snacks, drinks, and more ~ Relocation expense coverage to NYC or SF (if needed) Group medical, dental, and vision coverage through Sun Life Life, AD&D, and disability coverage Group Retirement Plan with employer match (RRSP + DPSP) Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay Employee Assistance Program and virtual care through Lumino Health Private medical insurance through Freedom Elite Virtual GP and at-home care via eMed x Livi Workplace pension through Penfold, with salary sacrifice option Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay