Global ServiceNow Alliance Performance and Operations Lead, Deloitte Global Ecosystem and Alliances

Global ServiceNow Alliance Performance and Operations Lead, Deloitte Global Ecosystem and Alliances Language My Candidate Profile Employee login Job Description Job Alerts Link Global ServiceNow Alliance Performance and Operations Lead, Deloitte Global Ecosystem and Alliances Posting Start Date: 9/22/26

Job Type: DTTL - Secondment Work Model: Remote Reference code: 133370 Primary Location: Toronto, ON All Available Locations: Toronto, ON; Calgary, AB; Ottawa, ON

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

What will your typical day look like?

The Global ServiceNow Alliance Performance and Operations Lead will work directly with Global ServiceNow Alliance Leader and the ServiceNow Alliance 3600 relationship team.

Sales Planning and Operations:

• Displays ownership of the sales process and contribute effectively to building eminence and leading sales efforts, specifically through leading fiscal year planning cycles, forecasting, pipeline and account activation, where there may be broader ecosystem plays and built a better understanding of creative commercial elements to structure deals in a business development process such as pricing, scenario modeling, margins, effort and overhead
• Leads annual Global sales planning process, drives consensus on priorities, advocates for resource and solution funding

Must Win Deal Orchestration:

• Supports 'art of the possible' deals construct for large complex deals by using financial levers to frame and architect a large-scale deal including partnering with leaders to price bill of materials
• Works with the Global Sales Excellence teams to deal prioritize in local and global to support securing opportunity investment
• Go To Market Growth Play Catalyzation:
• Thinks innovatively to shape and catalyze new business opportunities for Deloitte and ServiceNow using a multi discipline model and approach to shape and capture untapped total addressable market for ServiceNow and Deloitte, in pursuit of our FY30 $4B global sales strategy.
• Connecting with the other strategic market play teams including AI, Operate, and Industry to position ServiceNow

Market Analysts:

• Shapes Proactively the analyst engagement agenda, liaison with Global Analyst Relations, and mobilize firm efforts to elevate our competitive positioning in the ServiceNow ecosystem with IDC, Everest and Gartner through briefings and RFI responses annually

Marketplace Excellence:

• Advocate and drive Deloitte’s ServiceNow Global Elite partner ecosystem performance partnering with the regional alliance managers focused on our top tier rankings, strategic competencies, and global knowledge activation

Who you'll work with:

Reporting directly to the Global ServiceNow Chief Commercial Officer, and supporting most directly their agenda setting, strategic planning, strategic communications, management of the Global Alliance 360-relationship, and executive engagement. Specific duties will include:

• Report to the