Manager, Services North America

See What You Can Do With Prophix

At Prophix, we’re building the platform that helps finance teams stop managing spreadsheets and start driving strategy. Prophix One™ brings planning, reporting, consolidation, and automation together in a single place, and we are expanding its AI capabilities faster than ever. If you want to work on a product that genuinely changes how finance teams operate, and do it alongside people who care about getting it right, this is where you want to be.

See What You Can Do With Prophix

At Prophix, we’re building the platform that helps finance teams stop managing spreadsheets and start driving strategy. Prophix One™ brings planning, reporting, consolidation, and automation together in a single place, and we are expanding its AI capabilities faster than ever. If you want to work on a product that genuinely changes how finance teams operate, and do it alongside people who care about getting it right, this is where you want to be.

We’re headquartered in the Greater Toronto Area, with teams and offices across North America, Europe, and Australia. Trusted by more than 3,000 finance teams across 100+ countries, Prophix One™ is built for organizations that want to plan smarter and move faster.

As Manager, Professional Services, you’ll lead a team of Consultants and Solution Architects delivering Prophix One implementations for finance teams across North America, balancing hands‑on coaching with oversight of project timelines, quality, and client outcomes. You’ll join the Professional Services organization within Prophix’s broader Customer Success function, working closely with Sales and Delivery leadership to keep engagements on track and clients successfully live on the platform. Your team’s execution directly shapes retention and expansion (GRR/NRR) for the accounts you support. This is a hybrid role based in the Greater Toronto Area.

Requirements

What You Will Do

Delivery Management

• Own end-to-end delivery across a portfolio of Prophix One CPM/FP&A implementation and migration engagements across North America
• Oversee active implementation projects — participate in weekly status calls, track progress against project plans, remove blockers, and hold the team accountable to delivery timelines and milestones
• Drive consistent use of project planning and delivery management tools across the team to maintain visibility, forecast capacity, and report on portfolio health
• Maintain delivery quality, margin, and client satisfaction metrics across the NA portfolio
• Serve as the senior escalation point for engagement risks, scope challenges, and client issues
• Collaborate with Project Managers and Solutions Architects to ensure engagements are scoped, resourced, and executed to plan
• Own and evolve delivery methodology, tooling, and process standards for the NA PS organization, so consultants can ramp and deliver consistently without leaning on you for every judgment call

People Management

• Hire, onboard, develop, and retain a team of Professional Services consultants across North America
• Conduct regular 1:1s, performance reviews, and career development conversations
• Provide hands‑on coaching on delivery quality, client communication, and technical problem‑solving
• Collaborate with the PS leadership team on capacity planning, resource allocation, and cross‑regional alignment

Client & Stakeholder Engagement

• Build trusted advisor relationships with key NA client stakeholders, including CFOs, controllers, and FP&A leaders
• Partner with Sales, Customer Success, and Support to ensure seamless handoffs and a cohesive client experience across the NA market
• Represent PS in pre‑sales conversations where delivery credibility and scoping input are required

What You Will Bring

We hire for potential as much as experience. If this role excites you but you don’t check every box, we still want to hear from you. At Prophix, people who ask good questions, adapt quickly, and bring a fresh perspective often make the biggest impact.

Required Qualifications

• Bachelor’s degree in Accounting, Finance, Business, or a related discipline from an accredited college or university
• 5+ years in a Professional Services or implementation delivery role within a SaaS or enterprise software environment
• 2+ years managing or leading a team, with demonstrated ability to develop people and drive performance
• Proven track record delivering complex, multi‑stakeholder software implementations on time and within scope
• Strong project management discipline — experienced overseeing concurrent implementations using structured planning tools (e.g. MS Project, Smartsheet, monday.com, or similar); comfortable running status c