Private Banking Digital Client Advisor
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Champion digital education for RBC Private Banking clients in Ottawa while delivering high-level service, transaction excellence, and responsive support. This is full-time.
The Private Banking Associate serves as an everyday banking expert focused on the Black Card Experience. You will answer incoming requests, discover client needs, and resolve concerns through phone, email, and in-person interactions. The position also uses technology to help clients engage with RBC through their chosen channel.
Key Responsibilities:
- Act as an everyday banking expert for clients
- Deliver high-level service and support
- Identify unmet needs through daily discovery
- Resolve concerns at the first contact
- Enable client engagement through digital channels
Requirements:
- Two to three years of banking experience
- Strong client service skills
- Excellent organizational abilities
- Microsoft Office Suite working knowledge
- Commerce or Business Administration education is an asset
Support RBC Private Banking clients with digital education, discovery, and accurate service across Ottawa-based client interactions.
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