Dealer Representative

1 week ago


Brampton ON, Canada The Boyd Group Full time €40,000 - €60,000

Assured Automotive At Assured Auto, we have been providing quality workmanship on every collision repair for over 30 years. We also invest in our employees, offering training sessions and assisting with certifications. Benefits That Drive Your Success Assured Auto offers comprehensive benefits as an industry leader, including:

Competitive Pay
Medical, Prescription Drug, Dental & Vision, effective after 1 month of employment
Annual Paid Vacation Time Off
Ongoing Training
The Dealer Representative, (Dealer Rep) primary responsibility and accountability is to provide an exceptional and successful customer experience while handling the collision service needs of Boyd's partners. The Dealer Rep plays a pivotal role in the success of the customer's experience by ensuring they are managing the relationship between the customer, insurance company, dealership and the repair facility.
Effectively manage a positive and productive business relationship between dealership and repair facility
Schedule Customers for repairs & assign Job Classification accordingly
Organize Dealer sublet mechanical work
Arrange Dealer Internal and Warranty work for repairs
Capture all prior damages on vehicle inspection sheet including photo's during walk-around
Respond to and Arrange for any valet service tows or service as per Assured Claims Centre
Communicate all customer requests and needs to appropriate team members
Communicate updates with Customers & Insurance claims personnel
Update Customers on progress of vehicle through-out production
Confirm repair authorization, obtain customer signature and arrange rental for customer (if applicable)
Provide 24 hour notice of vehicle ready for delivery to customer
Personal delivery of the Vehicle to customer
Provide all paperwork to repair facility in a timely manner (invoice/ assignments/ signed authorizations/ payment slips)
Uphold Store policies regarding payments, purchases, documentation, etc.
Attend training, information sessions and workshops recommended by Store Manager
Maintain the Assured KPI's by maximizing role performance (Sales/ GP/ NP/ CSI/ AR/ CT&TT)
Make appraisal follow-up calls with un-landed estimates (Batting Average / Close Sales)
Management Information System: Summit, Repair Centre
Car-part, Progi, APU
Sales driven, while successfully delivering great customer service
Communicate effectively, both verbally and in writing
I-Car Registered (working towards Gold Class certification)
Reasonable accommodations may be made to enable individuals with disabilities to perform the job.
#You'll also have access to comprehensive benefits that support your well-being and financial goals, with medical, prescription drug, dental, and vision benefits effective after one month of employment. We're dedicated to providing ongoing training and clear paths for career advancement, ensuring you have the tools and opportunities to excel in the exciting and evolving collision repair industry.
Assured Auto is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, age, and genetic information, creed, marital status, or any other consideration prohibited by law or by contract.
At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment.


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