Support Specialist

6 days ago

Montréal QC, Montreal Regional Municipality, QC; Montréal region; Québec Province, Canada hims & hers Full-time
Support Canadian patients for Hims & Hers through empathetic email and chat communication. Work in-office Monday through Wednesday and remotely weekends. As a Patient Support Associate, you will provide accurate, personalized assistance across Canada. You will work with Support and Operations in a telehealth environment, using customer service platforms, learning Hims & Hers offerings, and contributing to patient-focused service. Your communication will help build trust during every interaction.

Key Responsibilities
Respond to patient requests through email and chat Understand patient needs and provide thoughtful communication Navigate customer service platforms and support tools Become knowledgeable about Hims & Hers products Contribute to patient experience goals and KPIs

Requirements:
Minimum one year in a customer-facing role Native English fluency with strong written communication Willingness to work weekends, evenings, and holidays Accuracy and attention to communication and documentation Professional French proficiency preferred, not required Bring empathetic communication, accuracy, and personalized support to Hims & Hers patients across Canada.