Claims Assistant

We care for humankind - and that starts with our people

Our greatest strength lies not in what we do - but how we do it. It's the unique individual behind every piece of work who matters the most. Our people make Munich Re a global success. Working at Munich Re gives us access to the depth, breadth, and mindset we want in order to develop our full potential. That's why a career at Munich Re is much more than just a job. It's an invitation to be your very best and make a positive impact on the world.

Overview

Do you enjoy building relationships and working collaboratively in a team environment with both internal, external and global stakeholders? We are hiring a Claims Assistant in Toronto who will be responsible for responsible for providing strong administrative support to the Temple Claims Department.

Your job

• Support recurring reporting, claims tracking and bordereau processes through accurate data gathering, validation and submission coordination.
• Coordinate communications with brokers, insureds, MGAs, vendors, Accounting and other business partners as required.
• Provide scheduling, meeting, document and general administrative support to the Claims department and VP, Claims.
• Assist in the maintenance of complete, accurate and current electronic claim files, including indexing, naming and uploading documents.
• Accountability for entry/maintenance of aviation claim file data on the Temple claims system including posting reserves, issuing payments and file document management.
• Complete data quality checks and correct or elevate discrepancies in policy, claimant, financial and claim coding information.
• Respond to internal and external claims inquiries.
• Support the Claims Sharepoint and shared mailboxes, including access, submission and routing inquiries. .
• Participate in cross-functional initiatives and projects on behalf of Claims, at the request of VP, Temple Claims.
• Promote a customer service orientation.
• Identify recurring operational issues and contribute to practical process improvements, system testing and user acceptance activities.
• Use approved artificial intelligence and automation tools to support routine operational activities, document summarization, data validation, drafting and workflow efficiency.
• Maintain desk procedures and job aids for assigned activities to support consistency and business continuity.
• Provide back-up coverage for other administrative functions during absences or workload peaks.
• Additional tasks/projects as required by VP, Temple Claims

Your profile

Required Education:

• College or University degree preferred
• Chartered Insurance Professional (CIP) designation or progression towards the designation is not required, but preferred.

Preferred Experience

• 2 years Multi-line claims knowledge would be preferred but not required.

Specialized Knowledge and Skills

• Excellent analytical and problem solving skills with business and general insurance acumen.
• Excellent attention to detail is crucial.
• Self-motivated and highly organized with strong communication, interpersonal and time management skills.
• Exceptional computer skills including Microsoft Office.
• Ability to work independently and in a team environment and function well under pressure.
• High degree of flexibility and adaptability to changing environment and situations.

In addition to an exciting job opportunity, we offer the following

• Exposure to challenging projects and development opportunities to grow your skills and career with both local and global colleagues and partners are available.
• A comprehensive total rewards financial program which includes extensive flexible benefits and pension.
• A hybrid work environment in an inspiring physical workplace setting.
• Educational Assistance Programs that continue to recognize your on-going success.

Munich Re/Temple Insurance is committed to providing a work environment that is inclusive and free of employment barriers and discrimination. Accommodations will be made for qualified applicants with a disability throughout the recruitment process. If you re