Spanish Bilingual, French Bilingual
2 weeks ago
We develop software solutions for the automotive and insurance industries and are proud to work with a prestigious client base, but above all, with an extraordinary team.
We are currently looking for a Customer Service Agent .
The selected person will be responsible for answering customer calls, following up on cases related to our various products, and providing the necessary support.
They will respond to questions, ensure follow-ups with insurers and partners, and provide assistance on product usage and technical issues.
They will be expected to make decisions that ensure outstanding customer service (quality / cost / timelines) while respecting organizational standards and agreements.
This role involves constant communication with customers and other members of the customer service team.
Group insurance (including dental fully paid by the employer)
Free year-round downtown parking (even on weekends for shows or dining)
Summer schedule
Social events (5 à 7), and more
This position requires strong English skills, as the person will be communicating with a high volume of English-speaking clients.
Possess one to two years of relevant experience working with the public and in customer service
Ease in communicating over the phone
Strong knowledge of computer software
Proficiency in both French and English, spoken and written
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