Senior IT Help Desk Specialist
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Provide second-level technical support in-office for Agricorp in Guelph, using complex incident resolution and service oversight skills daily.
As a Senior Help Desk Operator, you will support Agricorp’s Network & Infrastructure Services group within Information & Technology Services. The permanent full-time role oversees Help Desk services across Agricorp offices. Your work covers ticket ownership, hardware and software troubleshooting, escalation, process governance, and mentoring first-level operators.
Key Responsibilities:
- Own tickets through prioritization, documentation, escalation, and resolution
- Resolve complex hardware and software incidents and requests
- Oversee desktops, laptops, and mobile device support standards
- Improve Help Desk processes and operational documentation
- Mentor first-level operators and coordinate complex access incidents
Requirements:
- IT diploma or equivalent education and experience
- At least five years’ structured end-user IT support experience
- Microsoft Office, Windows, Active Directory, and internet technology knowledge
- Advanced desktop, laptop, and peripheral troubleshooting understanding
- Networking, incident management, and access management knowledge
Bring senior Help Desk leadership, technical troubleshooting, and escalation expertise to Agricorp’s in-office Guelph support services.
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