Senior Product Manager, Automations Platform

Jobber helps small home service businesses - plumbers, electricians, painters, landscapers - quote, schedule, invoice and get paid, while giving their customers an easy and professional experience. Our culture of transparency, inclusivity, collaboration and innovation has been recognized by Great Place to Work and Canada's Most Admired Corporate Cultures.

We're looking for a Senior Product Manager, Automations Platform to be part of our AI Workflows product organization.

The team:

The Automations Platform team builds the system that lets Jobber Teammate, our AI teammate for home service businesses, do a service provider's work for them. Every automation in Jobber runs on what this team builds.

The role:

You'll make it possible for Jobber Teammate to automate every task in Jobber.

Today a handful of automations exist and each one is expensive to build. The ambition is that every task a service provider repeats in their week has an automation that does it for them. Getting there takes two things at once, and this role does both.

You'll build the platform : the authoring, execution and evaluation models that let any product team at Jobber ship an automation without first becoming AI specialists. Skill files, tool calls, and evals that make an automation measurably better over time.

You'll also build on the platform : choosing the automations that matter most, shipping them yourself, and making them easy to find, enable and trust. Being the platform's hardest customer is what keeps it honest.

Over time you'll open it up, so service providers create their own and the best ones spread to businesses like theirs.

This suits someone equally at home in an architecture discussion and a customer interview.

As Senior Product Manager you will:

• Build a deep understanding of home service businesses and the repeated work that consumes their week.

• Own the automation platform: how automations are authored, how they execute, and how they're evaluated and improved.

• Make it fast and cheap for any Jobber team to ship an automation, and measure yourself on their throughput rather than your own.

• Build the highest-impact automations yourself, and make them easy for service providers to find, enable and trust.

• Build an Evals platform, that makes it easy to iterate on and improve automations so the quality bar is constantly raising

• Bring the product requirements to our AI Foundations engineering team, who build the underlying agent infrastructure.

• Define the metrics that tell you the platform works: cost and speed of building an automation, engagement with the ones we ship, and growth of the library.

To be successful, you should have:

• 5+ years of product management experience, with evidence of shipping real AI products and seeing them through to long-term outcomes.

• A growth mindset and someone who thrives in change and ambiguity. The AI Org you’ll join is a fast moving space and we expect that the technology, positioning, scope and roles will all continue to evolve as we learn together

• Experience building an AI platform was genuinely adopted - won through advocacy, tooling, and documentation.

• Experience shipping LLM-backed or ML-backed products, with real respect for how they fail.

• A track record of making a contested technical decision and making it stick.

• Comfort thinking in unit economics, because the cost of building an automation decides whether this strategy is real.

Bonus points if you have:

• Experience with agent frameworks, tool calling, or evaluation and observability systems for AI.

• Experience with workflow automation, or no-code and low-code builder products.

• Experience in home services, field service, or SMB software.

Hiring Process:

• An interview with a Talent team member (45 mins)

• A Hiring Manager Interview (60 mins)<