Client Care Front Desk Supervisor
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Lead front desk client care at Larga Baffin through customer service supervision, staff training, and rotational on-call shifts. Support clients requiring medical care away from home communities.
Reporting to the Manager of Client Care, this supervisor supports Front Desk operations and staff performance. The work includes service standards, scheduling, policies, and procedures. Success requires customer service, coaching, communication, and pressure management skills.
Key Responsibilities:
- Communicate service expectations and maintain staff accountability
- Train employees on protocols, Nomadis, checklists, and emergencies
- Process client check-ins and check-outs courteously
- Handle escalated complaints, warnings, and ejections
- Coordinate schedules, logs, referrals, and cross-department workflows
Requirements:
- Five to seven years of customer service experience
- At least three years of supervisory or team lead experience
- Post-secondary education in Hospitality and Tourism or related field
- Strong Microsoft Office and communication skills
- Ability to work flexible hours and on-call shifts
Bring front desk leadership, staff development, and client service expertise to Larga Baffin's medical-care support environment.
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