Customer Support Associate
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Key Responsibilities
• Deliver excellent customer service via phone, email, and live chat
• Support various Agoda products including hotels and flights
• Professionally handle high volumes of inquiries and concerns
• Meet individual and team KPIs responsibly
• Communicate process improvements effectively to leadership
Requirements:
• Japanese language proficiency at JLPT N1 and business-level English
• Strong customer focus and integrity in handling information
• Ability to manage time under pressure
• Flexibility for 24/7 shift rotations
• Experience in customer service roles preferred Make a meaningful impact at Agoda by transforming customer support into a seamless travel experience. #J-18808-Ljbffr
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