Dealer Experience Advisor Bilingual
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- Remote Reports to: Dealer Experience Team Leader
- Contract EST Time Monday to Friday Must be bilingual (English/French). Work through anticipation and fulfillment of dealer experience desires by providing the highest level of service to all customers. Processing and supporting orders and inquiries received via all channels (email, phone, portals, and chat) inside of the communicated service level expectation. Enter orders in computer system that have been received by phone, email and or portals. Answer dealer inquiries on invoices, product, pricing, availability, and shipping. Work towards providing an incredible dealer experience for all customers through anticipation and fulfillment of customer needs. Work with peers/supervisor/accounting/shipping/production/ inventory to keep all areas informed if any dealer issues. Coordinate shipping between internal departments and dealer. Expedite shipments when needed and create freight credits. Maintain and update dealer account information in all systems to ensure proper alignment of processes. Answer inbound phone calls and make outbound phone calls to dealers regarding supporting hearth and grills. Complete assigned projects and training. Input memos to correct order entry errors. Create relationships with internal sales team to ensure alignment of messaging to dealers. Assist dealers with technical questions regarding Mynapoleon.com, Ship early and Co-op portal. High School Diploma ~1
- 2 years customer service experience ~ Proficient in Microsoft Office (Word, Excel, PowerPoint, Access, Outlook). Experience with ERP (Dynamics 365) and CRM systems considered an asset. ~ Must be bilingual (English/French). ~ Ability to use multiple systems and screens simultaneously while on the phone answering dealer questions. Competitive Compensation / Wages Medical, dental, and vision insurance Retirement Savings Plan (RRSP/DPSP) Life insurance and disability coverage Associate Purchase Programs, Product Discounts, In-house Sales Appreciation Events, Raffles, Draws, Fundraising, BBQ’s, Competitions Napoleon Cares – Associates helping Associates Employee Assistance PlanNapoleon Recognition Program GOevisits, virtual doctor visits And more The Napoleon Group of Companies is committed to fair and accessible employment practices that attract and retain Associates with disabilities. This includes providing accessibility across all stages of the employment cycle. Accommodation is available upon request. #
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Dealer Experience Advisor Bilingual
1 day ago
Calgary, AB, Calgary Census Division, AB; Alberta, Canada Wolf Steel Ltd Full-timeNapoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-wide scale. The warmth and...
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Dealer Experience Advisor Bilingual
1 day ago
Edmonton, Division No. 11, Canada Wolf Steel Ltd Full-timeNapoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a best-in-class experience for all customers’ home comfort needs. While we are proudly Canadian, Napoleon is also fortunate to operate on a world-wide scale. The warmth and...
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Dealer Experience Advisor Bilingual
2 days ago
edmonton, division no. 11, Canada NAPOLEON Full-timePosting Details Posted on October 1, 2026 Locations WSL214-Barrie 214 214 Bayview Drive Barrie, ON L4N4Y8, CAN Remote Pay or shift range: $38,800 CAD to $53,350 CAD The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other...
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Dealer Experience Advisor Bilingual
5 days ago
Edmonton, AB, Edmonton Census Division, AB; Alberta, Canada NAPOLEON Full-time €38,800 - €53,350 TemporaryPosting Details ~ Posted on October 1, 2026 Remote Pay or shift range: $38,800 CAD to $53,350 CAD The estimated range is the budgeted amount for this position. Customer Solutions Full-Time Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our...
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Dealer Experience Advisor Bilingual
5 days ago
Calgary, AB, Calgary Census Division, AB; Alberta, Canada NAPOLEON Full-time €38,800 - €53,350 TemporaryPosting Details ~ Posted on October 1, 2026 Remote Pay or shift range: $38,800 CAD to $53,350 CAD The estimated range is the budgeted amount for this position. Customer Solutions Full-Time Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our...
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Edmonton, AB, Edmonton Census Division, AB; Alberta, Canada Wolf Steel Ltd Full-timeEnhance customer service as a Remote Dealer Experience Advisor with Napoleon. This role focuses on providing top-notch support to dealers and managing inquiries effectively across multiple channels. As a key part of the Dealer Experience team, you will actively engage with dealers, providing assistance on orders, product inquiries, and shipping updates....
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Calgary, AB, Calgary Census Division, AB; Alberta, Canada Wolf Steel Ltd Full-timeEnhance customer service as a Remote Dealer Experience Advisor with Napoleon. This role focuses on providing top-notch support to dealers and managing inquiries effectively across multiple channels. As a key part of the Dealer Experience team, you will actively engage with dealers, providing assistance on orders, product inquiries, and shipping updates....
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Edmonton, Division No. 11, Canada Wolf Steel Ltd Full-timeEnhance customer service as a Remote Dealer Experience Advisor with Napoleon. This role focuses on providing top-notch support to dealers and managing inquiries effectively across multiple channels. As a key part of the Dealer Experience team, you will actively engage with dealers, providing assistance on orders, product inquiries, and shipping updates....
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Edmonton, AB, Edmonton Census Division, AB; Alberta, Canada RV DEALER Full-time €50,000 - €90,000 TemporaryParts Manager/ Advisor- Rv Dealership at RV DEALER in Edmonton, AB, CA. This Full time on site position offers great opportunities for career growth. About Us Vision RV is a family owned dealership that has been in business for 40 years. We are located in a newer, state of the art facility, located in Acheson, just 5 minutes west of Edmonton. We also...
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Edmonton, Division No. 11, Canada RV DEALER Full-time $50,000 - $90,000 ContractParts Manager/ Advisor- Rv Dealership at RV DEALER in Edmonton, AB, CA.This Full time on site position offers great opportunities for career growth.About Us Vision RV is a family owned dealership that has been in business for 40 years.We are located in a newer, state of the art facility, located in Acheson, just 5 minutes west of Edmonton.We also operate a...
