Field Operations Customer Service Associate

2 days ago

Victoria, Capital Regional District, Canada Grainger Canada Full-time

Serve Grainger customers through branch operations and onsite account service, using product knowledge, organization, and strong communication skills.

As a Field Operations Associate, you will support both KeepStock and Branch functions in a particular market. You will work onsite at a Grainger Canada branch and travel to customer accounts. The work combines customer service, sales activity, inventory support, order entry, and product handling.

Key Responsibilities:

  • Serve customers at branches and customer sites
  • Select products, enter orders, and process transactions
  • Pick, load, stock, and replenish products safely
  • Scan inventory and maintain accurate customer quantities
  • Resolve problems and document customer procedures

Requirements:

  • High School Diploma or GED
  • One or more years in retail, selling, or customer service
  • Valid provincial driver's license required upon hire
  • Ability to operate powered industrial equipment and forklifts safely
  • Excellent verbal and written communication skills

Bring customer service, product knowledge, inventory accuracy, and safe operations to Grainger’s hybrid branch and field work.