Remote Healthcare Case Navigator
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Remote Case Navigators at Think Research guide patients through healthcare pathways using technology, assessments, and clear communication. Shift flexibility is required.
As a Case Navigator, you become a key patient contact while helping people connect with appropriate care. You will assess needs, explain navigation options, and support next steps. The work includes technical troubleshooting, referrals, documentation, and privacy-conscious case management.
Key Responsibilities:
- Guide patients and site staff through visit readiness and authentication
- Troubleshoot real-time technical issues across care pathways
- Coordinate referrals, documentation packages, and diagnostic test bookings
- Route inquiries and clinical issues appropriately
- Document patient interactions accurately before closing cases
Requirements:
- College diploma, preferably Medical Office or Business Administration
- Ability to prioritize multiple tasks efficiently and independently
- Strong written, oral, and presentation communication skills
- Comfort with technology and software
- Flexibility for weekday, weekend, and holiday shifts
Bring patient navigation, technical troubleshooting, and precise documentation skills to Think Research’s fully remote healthcare service.
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