Customer Experience Associate

Job title: Customer Experience Associate at TD Responsibilities Process financial transactions like deposits, withdrawals, and bill payments as per standardized operating procedures, industry regulations and TD's Code of Conduct and Ethics Understand and determine customer needs to recommend solutions specific to those needs while exercising discretion in confidential matters Respond and resolve customers' concerns using standard procedures and escalating non-standard activities, as necessary Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner Connect personally with customers to advise them appropriately and clearly on banking solutions and processes Help build a positive, diverse and equitable work environment by promoting team effectiveness as well as participating in personal performance development Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence Job Requirements High School diploma and/or 1+ years of relevant experience Undergraduate degree or equivalent is an asset Strong administration, organizational, planning and time management skills to work in a fast-paced environment Hands on knowledge of using MS Office (Word, Excel, and Outlook) and internet A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner Who We Are TD is one of the world\'s leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you\'ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we\'re here to support you towards your goals. As an organization, we keep growing – and so will you. Additional Information We\’re delighted that you\’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please note that this job opportunity is subject to provincial regulation for employment purposes; regulations may vary by province or territory within Canada. Colleague Development: If you’re interested in a specific career path or want to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, plus access to an online learning platform and mentoring programs to help you unlock future opportunities. Training & Onboarding: We will provide training and onboarding sessions to ensure you have what you need to succeed in your new role. Interview Process: We’ll reach out to candidates of interest to schedule an interview and aim to communicate outcomes to all applicants. Accommodation: Your accessibility is important to us; please let us know if you’d like accommodations during the interview process. Language Requirement (Quebec Only): Sans Objet #J-18808-Ljbffr