Current jobs related to Dispensing Optician - Penticton - Specsavers

Salary: $28-$34

Actual compensation within the range will be based on experience.

Penticton, BC – Cherry Lane Shopping Center

Role Overview

Opticians are at the heart of everything we do. As essential eye care professionals, opticians are supported and empowered by Specsavers to practice within their full scope of their qualification while being encouraged to further their career growth.

The Licensed/Registered Dispensing Optician and Contact Lens Practitioners are responsible for ensuring the delivery of the highest standards of eyewear dispensing while sharing knowledge and working alongside the retail and clinical team. This role further elevates our clinical services by providing dedicated contact lens fitting services, allowing patients to explore different contact lens options while ensuring optimal vision, fit, and comfort.

The role is key to our ambition of delivering exceptional eye care services and products in the industry, driving dispensing efficiencies, elevating our customers’ experience, and strengthening the clinical and dispensary reputation of the Specsavers brand as we grow.

About Role

You will work closely with the store partners, optometrist(s), store manager, dispensing Optician(s), and eye care consultant(s) to achieve the store’s objectives and build customer/patient loyalty. In this role, you will be contributing your knowledge and experience throughout our customer journey in the dispensing process of eyewear and contact lens fittings. You will be engaging with our patients and customers while discovering or reemphasizing their eyewear needs, educating them on products, and providing contact lens fitting services to complement their eyewear needs. Our goal is to ensure the consistent delivery of the best quality of service and eyewear products that our patients and customers have ever experienced.

Key Responsibilities

• Assist our patients and customers understand their visual needs/ocular conditions while interpreting their optical prescriptions written by optometrists, ophthalmologists, and refracting opticians.
• Ensure that customers receive personalized guidance with frame selection and a clear understanding of our frame and lens product options to ensure the proper function of the eyewear based on their visual requirements and needs.
• Carry out all dispensing measurements accurately using Specsavers digital measuring tool to ensure proper function, comfort, and fit of the glasses.
• Know the product portfolio well (frames, lenses, and treatments), as well as promotional offers and incentives to best inform our customers.
• Effectively manage customer aftercare service including complaints, using appropriate problem-solving techniques to provide a customer-focused resolution.
• Conduct quality assurance checks and final inspections in-store to ensure that the product we deliver meets the required specifications.
• Conduct adjustments, repairs, and troubleshoot eyeglasses as required.
• Carry out the eyewear collection procedure accurately and efficiently, using best practices to ensure we deliver a positive and memorable experience for our customers.
• Keep up to date with contact lens promotions and recommend a contact lens fitting as directed by the Contact Lens Practitioner or Store Manager/Retail Partner.
• Ensure dispensing processes are carried out following the provincial Opticianry professional standards of Practice and Guidelines, and Specsavers best practices.
• Assist and support Eye Care Consultants to ensure that every pair of glasses dispensed complies with provincial Opticianry Standards of Practice and Guidelines.
• Be highly professional in the contact lens clinic and work with the store and optometric teams to deliver the highest clinical and customer service standards, meeting both patient needs and achieving business objectives.
• Ensure that customers receive the most thorough contact lens fitting experience and aftercare, ensuring to conduct appropriate follow-up and documentation in accordance with the Opticians’ provincial standards of Practice and Guidelines.
• Ensure that all customers have a clear understanding of the contact lens options for their prescription and advise customers on eyeglass dispensing options (and the importance of glasses in tandem with contact lenses).
• Proactively engage in professional development opportunities and continuous learning to improve your skills and product knowledge.
• Support and coach other team members in improving their optical knowledge and skillset, and encourage their professional development.
• Perform other tasks as needed, including store daily closing, maintaining store cleanliness, inventory counts, and other duties assigned.
• Be an ambassador for the Specsavers brand at all times, while championing the behaviours and values which Specsavers stands for.

• Be registered with the College of Opticians and hold a valid Dispensing Optician and Contact Lens Fitter License in your province.
• Have at least 2 years of previous customer service experience, preferably in an optical dispensary environment.
• Strong organizational, time management, and computer skills.
• Self-starter with a problem-solving and analytical skill set.
• Excellent written, verbal communication, and presentation skills.