ServiceNow Business Process Consultant

Remote

Chicago - 550 Van Buren

Toronto - 55 University Ave

Full time

Huron is a global consultancy that collaborates with clients to drive strategic growth, ignite innovation and navigate constant change. Through a combination of strategy, expertise and creativity, we help clients accelerate operational, digital and cultural transformation, enabling the change they need to own their future.

Join our team as the expert you are now and create your future.

ServiceNow Business Process Consultant (Manager)

Our environment inspires and rewards growth… As a ServiceNow manager, you have the unique ability to specialize in certain areas of enterprise software products that showcase and employ your areas of expertise while pursuing your “career vision”. Huron is big enough to offer the opportunity and exposure you need for your career growth—but small enough to give you individual attention for your professional development. Every Manager adds to who we are as an organization—and the more you evolve, the more we do. An exciting career experience awaits you: It’s intense… it’s analytically rigorous… it’s practical... it’s entrepreneurial… it’s intellectually stimulating—and most definitely—it’s career-defining. It’s the Huron way.

Analytical and Problem-Solving Skills

• Strong analytical skills to analyze process data,identifytrends, and draw insights to inform decision-making.

• Ability to troubleshoot process issues,identifyroot causes, and propose solutions for improvement.

• Experience in developing performance metrics and KPIs to measure the impact of automation initiatives.

Communication and Collaboration

• Excellent communication skills to collaborate effectively with cross-functional teams and stakeholders

• Experience developing PowerPoint visualizations and slide decks to share updates and recommendations

• Ability to communicate technical concepts to non-technical audiences andfacilitateproductive discussions.

• Skill in building relationships andmaintainingopen communication channels with clients and project team members.

Technical Expertise

• Strong understanding ofServiceNow across multiple modules

• Skill infacilitatingworkshops and collaborative sessions to gather requirements and define future state processes.

• Expertisein defining and documenting user stories and acceptance criteria

• Strong experience providing demonstrations of out-of-box ServiceNow functionality

• Knowledge of and experience with ServiceNow Agile 2.0 and Test Management 2.0

• Experience and capability to work with and coach clients in developing and executing User AcceptanceTest plans focused on end-to-end use cases

• Proficiencyin working with technical leaders in configuring, implementing, andoptimizingautomation software to meet business requirements.

Project Management Assistance

• Understanding ofproject management fundamentals to support project planning, scheduling, and tracking.

• Experience executing projects in a hybrid Waterfall / Scrummethodology

• Experience running scrumstandups

• Ability toassistin creating project documentation, including project plans, status reports, and risk registers.

• Experience in coordinating project activities, managing deliverables, and ensuring alignment with project timelines andobjectives.

Domain Knowledge

• Understanding ofthe industry and business context in which automation initiatives are implemented.

• Familiarity with industry-specific processes, regulations, and compliance requirements.

• Ability toleverageindustry knowledge to tailor automation solutions to meet specific business needs.

Continuous Learning and Adaptability

• Willingness to continue ServiceNowtraininggainingadditionalmicro-certifications, certifications, and delivery