Senior Manager, Managed Services

Senior Manager, Managed Services (Mississauga, Ontario) Application for the Senior Manager, Managed Services (Mississauga, Ontario) role at AML RightSource. Job Description We are AML RightSource, the leading technology-enabled managed services firm focused on fighting financial crime for our clients and the world. Headquartered in Cleveland, Ohio, and operating across the globe, we are a trusted partner to our financial institution, FinTech, money service business, and corporate clients. Using a blend of highly trained anti-financial crime professionals, cutting-edge technology tools, and industry-leading consultants, we help clients with their AML/BSA, transaction monitoring, client onboarding (KYC), enhanced due diligence (EDD), and risk management needs. We support clients in meeting day-to-day compliance tasks, urgent projects, and strategic changes. Globally, our staff of more than 7,000 highly trained analysts and subject matter experts is the industry's largest group of full-time compliance professionals. Together with our clients, we are Reimagining Compliance. Location Must be local to Mississauga, Ontario, Canada. Role Overview This role offers flexibility to work from home. However, occasional visits to our Mississauga office (5450 Explorer Drive, Suite 300, Mississauga, ON L4W 5M1, Canada) may be required based on client and business needs. Candidates must reside near Mississauga, Ontario, and be willing to travel as necessary. As a Senior Manager in our Financial Crime Client Delivery Services group, you will primarily be responsible for the leadership and supervision of Managers and Analysts on client projects. The successful candidate will utilize their management skills and AML/sanctions knowledge to oversee the day-to-day operations of client engagements whilst coaching and mentoring the team to meet the client's objectives. The role requires a strong entrepreneurial spirit, high collaboration, ability to express ideas readily, manage change fluidly, and influence and identify opportunities. The Senior Manager will have direct client contact and be responsible for managing the client relationship whilst contributing to the growth of AMLRS’ business. You will also lead meetings with clients and ensure that client KPI/KRI and overall dashboard reporting is accurate and issued timely. Ability to identify risks and manage downward and upward communication and feedback is important. Primary Responsibilities Supervise the day-to-day operations on financial crime/AML engagements in accordance with terms of service agreements stipulated in the executed statement of work (SOW)/contract. Establish quality standards on the engagement and work with the Managers and/or Team Leads to ensure that an appropriate QC process is implemented to mitigate risks and adhere to client QC requirements/standards. Utilize AML/Financial Crime Subject Matter Expertise and judgment to prepare reports, manage, and escalate risks/issues on the engagement appropriately and timely. Assist the Director (or appointed lead, as applicable) on the engagement to design and implement KPI/ KRI reports. Identify and coordinate training needs on the project to ensure that the engagement team has the appropriate knowledge and tools to meet the client objectives. Attend client meetings and work with the Director (or assigned Lead, as applicable) to ensure that the appropriate AMLRS team members attend internal and external meetings. Work with the Manager(s) to continuously assess whether the engagement leverage model is adequate to meet engagement needs and production volumes and, at minimum, is in line with the requirements in the SOW at all times. Ensure that the engagement team submits their time in NetSuite correctly and on time. Ensure that client billing/invoices are completed correctly and sent to the Director or appointed lead, as applicable, for timely approval. Contribute to AMLRS business development and growth initiatives Help identify new opportunities or opportunities to extend current work, based on understanding of client's AML program and its operations and gathering and documenting appropriate information. Help organize and help lead periodic touch points with client stakeholders to assess their needs and obtain feedback around AMLRS performance. Partner with the Director or appropriate Lead to assist in putting together appropriate materials for client monthly/quarterly/bi-annual/annual business or executive meetings with the client. Involvement in certain internal strategic initiatives across the Managed Services practice working closely with Directors and others. Mentor and Coach Engagement Teams Promote and participate in inclusive mentoring and coaching relationships on the engagement, across all staff levels. Work with the Manager(s) on the team to create and facilitate opportunities for personal development and career progression (e.g., encourage attendance of AMLRS trainings and personal development events and initiatives). Adhere to appropriate process for the engagement team to complete performance reviews and any internal and external client surveys timely to promote a culture of compliance. Required Qualifications Bachelor’s Degree with 15+ years of AML / Financial Crimes experience, with an understanding of regulatory requirements as it pertains to areas such as transaction monitoring, AML policies and procedures, KYC, EDD and AML independent testing. Must reside in Ontario and be willing to travel to our Mississauga office as needed for client requirements. This is a work-from-home arrangement, so flexibility for occasional travel is essential. Heavy mix of advisory consulting and banking experience, with a strong grasp of local rules and regulations (working experience and understanding of US rules and regs is a plus). Proven ability to lead, mentor and coach teams of more than 50 employees, including Managers. Delivery Lead Experience: Ability to lead large-scale projects (200+ resources), develop timelines, coordinate project teams and implement action items during the life of a project. Ability to exercise AML subject matter expertise and project management skills to effectively manage scope, budget, and timelines on AML/FC projects. Ability to identify and manage prompt resolution of potential risks and issues while managing client expectations. Preferred Qualifications Professional Certification (CAMS) Master’s degree Strong knowledge of banking industry and related regulations and laws. Strong entrepreneurial spirit, highly collaborative, able to express ideas readily, manage change fluidly, able to influence and identify opportunities. Experience and/or knowledge in: (i) Fraud and/or sanctions experience; (ii) Payments and/or Fintech experience; (iii) Understanding and/or knowledge of AML regulations, a plus. EEO Statement AML RightSource is committed to fostering a diverse work environment and is proud to be an equal opportunity employer. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Recruitment Scam Alerts We’re aware of an increase in recruitment scams where individuals falsely claim to represent AML RightSource. These scammers may ask for money or personal information by offering fake job opportunities through e‑mail, text message or social media. Please verify the source of any job‑related communications carefully. All official AML RightSource communications are conducted through "@amlrightsource.com" email addresses. If you encounter suspicious messages, do not respond. Referrals increase your chances of interviewing at AML RightSource by 2x. Get notified about new Managed Services Manager jobs in Mississauga, Ontario, Canada. Seniority level Director Employment type Full‑time Job function Management and Manufacturing Banking, Financial Services, and Business Consulting and Services #J-18808-Ljbffr