Manager, Customer Experience
1 week ago
Job TitleManager Customer Experience LocationBowmanville, Ontario, Canada Employment TypePart-time Seniority LevelMid-Senior level Department OverviewAt TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. Key Responsibilities Mentor and coach a high‑performing team by showcasing exceptional experiences in every customer interaction and achieving operational excellence. Maintain employee scheduling and compliance by ensuring all policies, procedures, and guidelines of conduct are followed. Collaborate with One TD partners to help all customers in a way that suits their needs best. Support frontline staff in resolving complaints as per customer problem resolution guidelines; encourage senior team members to act as a point of escalation. Coach the team on advice‑giving and customer conversation strategies to improve and promote a legendary customer experience. Lead the team to monitor workflows, prioritize tasks, and assign duties while resolving and improving operational issues. Administer complex daily branch administrative duties and maintain customer‑facing areas of the branch as per premises, marketing, and regulatory guidelines. Lead a high‑performing team by providing ongoing performance feedback and ensuring their performance management activities are undertaken and completed. Help build a fair, positive and equitable environment by promoting team effectiveness, maintaining a positive attitude, and improving knowledge of emerging industry trends and programs constantly. Qualifications Undergraduate degree and/or over 3 years of relevant work experience. Sound knowledge of processes management, business and operational functions including banking solutions and concepts. Proficiency in software tools including MS Office and internet applications. Tactful and diplomatic communicator able to exchange ideas and information with customers, partners and management in a concise and logical way. A go‑getter with strong organizational, planning and time‑management skills. A dynamic leader with strong influential skills to work expertly with customers and employees in a fast‑paced work environment. BenefitsPay: $30.43 – $42.96 CAD per hour. Total Rewards includes variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Additional InformationTD is committed to fair and equitable compensation opportunities and growth. Your accessibility matters – accommodations are available for interviews and throughout the process. Quebec‑only language requirement: ‘Sans Objet’. The position complies with provincial employment regulations. About TDTD is a leading global financial institution, delivering legendary customer experiences to over 27 million households and businesses in Canada, the United States, and globally. We are guided by our vision to be the Better Bank and our purpose to enrich lives of customers, communities, and colleagues. #J-18808-Ljbffr
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Manager, Customer Experience
2 days ago
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Bowmanville, Canada TD Full timeA leading financial institution is seeking a Manager for Customer Experience in Bowmanville, Ontario. This part-time role involves mentoring a high-performing team, resolving customer complaints, and overseeing branch operations. The ideal candidate has an undergraduate degree and over 3 years of work experience, with strong communication and leadership...
