Senior Staff Software Developer, Google Cloud, Applied AI

Senior Staff Software Developer, Google Cloud, Applied AIGoogle Waterloo, ON, CanadaApplyBachelor's degree or equivalent practical experience.8 years of experience in software development.5 years of experience with design and architecture; and testing/launching software products.Preferred qualifications:Experience building highly available, low-latency, and scalable distributed systems for real-time communication.Experience building or integrating with communication systems (e.g., telephony, WebRTC, chat) and AI agents.Experience with Generative AI, large language models (LLMs), or conversational AI systems, especially in the development of AI agents or agentic frameworks.Ability to lead cross-functional projects and manage technical collaborations with external partners and vendors.About the jobGoogle's software engineers develop the next-generation technologies that change how billions of users connect, explore, and interact with information and one another. Our products need to handle information at massive scale, and extend well beyond web search. We're looking for engineers who bring fresh ideas from all areas, including information retrieval, distributed computing, large-scale system design, networking and data storage, security, artificial intelligence, natural language processing, UI design and mobile; the list goes on and is growing every day. As a software engineer, you will work on a specific project critical to Google’s needs with opportunities to switch teams and projects as you and our fast-paced business grow and evolve. We need our engineers to be versatile, display leadership qualities and be enthusiastic to take on new problems across the full-stack as we continue to push technology forward.With your technical expertise you will manage project priorities, deadlines, and deliverables. You will design, develop, test, deploy, maintain, and enhance software solutions.Customer support is undergoing a fundamental transformation, moving from manual processes to AI-driven, intelligent interactions. Our team is at the epicenter of this shift, building the critical \"front door\" that connects next-generation AI agents to millions of users.In this role, you will be responsible for the cloud-based \"last-mile\" integrations that power seamless, intelligent conversations across all chat and voice surfaces. You will be making this experience reliable, scalable, and intelligent.Applied AI builds conversational agents deployed at a large scale that achieve very meaningful results in the real world. Some examples include the customer agent built for large call center environments, to fast food ordering handled by our Food AI agent. The team is transforming how enterprises connect with customers through the power of AI. We also offer unique experiences for team members where you get to work directly with the model builders (Google DeepMind / Vertex), learn and work with brilliant AI leaders, and have access to Global 1000 customers via our existing Google Cloud relationships. The opportunity in this space is tremendous.ResponsibilitiesDrive the development of our cloud-based communication systems integrations for AI agents.Define and deliver the technical roadmap for integrating our AI agents into an ecosystem of first-party and third-party chat and voice surfaces.Lead technical engagement and co-development efforts with external partners, ensuring seamless integration of their technologies with our platform.Collaborate with Product Management, UX, and AI research teams to define requirements and deliver an AI-powered customer support experience.Apply domain skills in telephony, chat or Generative AI to guide product direction and navigate technical trade-offs.Google is proud to be an equal opportunity and affirmative action employer. We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), expecting or parents-to-be, criminal histories consistent with legal requirements, or any other basis protected by law. See also Google's EEO Policy , Know your rights: workplace discrimination is illegal , Belonging at Google , and How we hire.Google is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.To all recruitment agencies: Google does not accept agency resumes. Please do not forward resumes to our jobs alias, Google employees, or any other organization location. Google is not responsible for any fees related to unsolicited resumes. #J-18808-Ljbffr