Appraiser

2 weeks ago

Ottawa, Canada CARSTAR Canada Partnership, LP. Full time
Reports To

Store Manager

Department

Front Office

Job Summary & Qualities

The Appraiser is responsible for providing customers with timely and friendly appraisals, with the ultimate goal of closing the sale to maintain a high closing ratio. The appraiser must handle communication with the adjuster and customer regarding status of the vehicle. This position is often the main point of contact with CARSTAR for the customer, so The Appraiser must strive to represent the Company in a professional manner. The Appraiser should have an outgoing personality, enjoy meeting people, calling on accounts and possess a classic background in sales or marketing and a good understanding of appraising and insurance claims procedures and policies. The Appraiser must be able to make common sense decisions, be a self motivator, use excellent communication skills, both verbal and written, and portray a professional business image. It is imperative that this person possess a good work attitude and foster a positive team spirit in support with the overall philosophy of the company and fellow employees.

Accountability and Responsibility of PositionCustomer Service


• Inspect qualified vehicles and write damage appraisals.
• Responsible for handling all appraisals, work authorizations, repair orders, supplements and warranties when dealing with the customer, striving to maintain and improve closing ratio for the company.
• Follow up on customer appraisals, in order to increase closing ratio; also can develop and implement follow-up program on appraisals.
• Ongoing communication with adjuster, production staff and customer regarding repair status.
• Inspect repair and meet with customer when picking up vehicle to ensure customer satisfaction.
• Work to resolve any customer concerns or dissatisfaction with the work or the Company.
• Responsible for maintaining consistent sales volume to meet or exceed company goals.

Coordinating Staff to Achieve Sales Goals


• Update and organize WIP report for daily production meetings
• Participate in daily production / release meetings in order to provide key information to managerial staff.
• Update WIP report based on production meeting findings, copy report.
• Provide report to detail department and CSR reception
• Cooperate with staff in planning meetings and schedules
• Work with promotional representative to develop methods of follow-up and touches, such as follow-up and thank-you letters, props and other methods of maintaining constant contact and presence with agents, dealers, fleets and businesses
• Participate in monthly company meetings and be willing to attend any and all training programs to enhance performance both personally and professionally


• Follow the CQS customer greeting processes with all individuals
• Utilizing the tools in the CQS appraisal and best practices process.
• Captures consistently, utilizing the vehicle assessment forms, all customer and vehicle information, detailed vehicle damage entries and prior damages as per CQS requirements.
• Follows the standard imaging process on all potential insurance appraisals
• Will add explanation lines to necessary image or repair line entries on all appraisals
• Ensure that we use most commonly missed “ forgettables” found in insurance guidelines or on the CQS vehicle assessment sheets
• Follow best practises when generating appraisals to achieve 95% accuracy 100% of the time – attention to detail

Administration of RO Package


• Ensure all parts are ordered correctly and in a timely fashion
• Ensure customer authorization is received from owner before proceeding with parts order
• Parts ordering and back orders are documented in the file
• Communicate to customers any outstanding moneys owing at time of authorization and at least 24 hours prior to delivery of vehicle
• All authorizations, warrantee and CSI cards are completely filled out as per CQS vehicle release package criteria
• Will utilize QA checklist to validate repairs completed per appraisal and that it meets CARSTAR’s and the store managers impeccable repair standards.
• Signs off final inspection section of QA checklist validating vehicle is ready for delivery

Experience/Skill Requirements

• At least one year’s experience in Management or in the industry.
• Knowledge of products used in Facility.
• Functional/Technical Knowledge:

  • Management Software (Mitchell and/or Summit) – INTERMEDIATE
  • Microsoft Office Software (Word, Excel, Outlook) – INTERMEDIATE
  • Estimating Software (Audatex and/or Mitchell) – INTERMEDIATE
  • WHMIS
  • First Aid
  • Work independently without close supervision
  • Flexible/adaptable to constant change
  • Strong tact and diplomacy; ability to interact with all levels of personnel
  • Highly organized, analytical and motivated; ability to handle multiple concurrent assignments
  • Ability to prioritize, organize and plan work under own initiative
  • Strong communication skills (written and verbal)
Occupational Qualifications
  • General Physical Skills (carrying, lifting – 100 lbs, squatting, kneeling, pushing, standing, sitting, walking, reaching, pulling extensively)
  • Repetitive motion
  • Driving, must have valid DL

• On-the-Job Exposure to the following elements:

**This position is for an independently owned and operated location and notwith CARSTAR CANADA SPV LP. All employment related decisions including: hiring, firing, scheduling, andrate of pay are determined by the independent franchise owner.

Powered by

Book an Appointment

On LocationAppointment at the supplier location.

The time slots below are currently available. Please select your preferred time.

#J-18808-Ljbffr

  • Appraiser

    2 weeks ago

    Ottawa, ON, Canada CARSTAR Canada Partnership, LP. Full time

    Reports To Store Manager Department Front Office Job Summary & Qualities The Appraiser is responsible for providing customers with timely and friendly appraisals, with the ultimate goal of closing the sale to maintain a high closing ratio. The appraiser must handle communication with the adjuster and customer regarding status of the vehicle. This...

  • Damage Appraiser

    3 days ago

    Ottawa, Canada Myers Automotive Group Full time

    **Collision Damage Appraiser**: Myers Carstar South - located at 30 Sunderland St - is looking for an experienced collision damage appraiser for our busy repair facility. - Great with people - Highly organized - Team player - Has industry experience - Comfortable with Mitchell & Audatex products **We offer**: - Great atmosphere - Excellent compensation...

  • Vehicle Damage Appraiser/estimator

    4 weeks ago

    Ottawa, Canada Myers Automotive Group Full time

    **Vehicle Damage Assessor**: Myers Barrhaven Carstar - located at 550 Dealership Dr - is looking for an experienced collision damage appraiser for our busy repair facility. **We offer**: - Great atmosphere - Excellent compensation plan - Complete benefit package - Potential advancement in our ever-growing operation - Company Events - Onsite parking - Great...

  • automobile appraiser

    4 weeks ago

    Ottawa, Canada 405295 Ontario Limited Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 yearsExperience: Experience an asset or equivalent experienceOther benefitsWellness programWork Term: PermanentWork Language: EnglishHours: 20 to 42 hours per week

  • automobile appraiser

    2 weeks ago

    Ottawa, Canada 405295 Ontario Limited Full time

    Education: Expérience: EducationCollege, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experienceExperienceExperience an assetOther benefitsWellness programDurée de l'emploi: PermanentLangue de travail: AnglaisHeures de travail: 20 to 42 hours per week

  • Commercial Property Claims Representative Ii

    4 weeks ago

    Ottawa, Canada Intact Full time

    We’re looking for a Commercial Property Claims Representative II to join our growing team! As a CommercialProperty Claims Representative II**,** you will be responsible for handling moderately complex Personal and Commercial Property claims through utilizing your excellent communication skills, and meeting service standards you'll provide direction for...

  • Estimateur, Pertes Majeures

    4 weeks ago

    Ottawa, Canada Intact Full time

    Nos employés sont au cœur de ce que nous faisons de mieux : aider les gens, les entreprises et la société à aller de l’avant dans les bons moments et à être résilients dans les moments difficiles. En vous joignant à notre équipe, vous contribuerez à ces efforts aux côtés de gens expérimentés et passionnés. Intégrez un milieu où vous...

  • Pharmaceutical Review Officer

    4 days ago

    Ottawa, Canada CADTH Full time

    **Pharmaceutical Review Officer** **Status: Full time, permanent** **Location: Ottawa or Toronto, Ontario (hybrid)** **Closing date: May 1, 2023** **Salary range: $72,895 to $83,783 per year** CADTH is Canada’s drug and health technology agency. We’re a not-for-profit organization headquartered in Ottawa, with a satellite office in Toronto. We’re...

  • Vehicle Damage Assessor

    7 days ago

    Ottawa, Canada Myers Automotive Group Full time

    **Vehicle Damage Assessor**: Myers Orleans Carstar - located at 420 Vantage Dr - is looking for an experienced collision damage appraiser for our busy repair facility. **We offer**: - Great atmosphere - Excellent compensation plan - Complete benefit package - Potential advancement in our ever-growing operation - Company Events - Onsite parking - Great with...

  • Vehicle Damage Assessor

    7 days ago

    Ottawa, Canada Myers Automotive Group Full time

    **Vehicle Damage Assessor**: Myers Barrhaven Carstar - located at 550 Dealership Dr - is looking for an experienced collision damage appraiser for our busy repair facility. **We offer**: - Great atmosphere - Excellent compensation plan - Complete benefit package - Potential advancement in our ever-growing operation - Company Events - Onsite parking - Great...

  • Vehicle Damage Assessor

    7 days ago

    Ottawa, Canada Myers Automotive Group Full time

    **Vehicle Damage Assessor**: Myers Carstar South - located at 30 Sunderland St - is looking for an experienced collision damage appraiser for our busy repair facility. **We offer**: - Great atmosphere - Excellent compensation plan - Complete benefit package - Potential advancement in our ever-growing operation - Company Events - Onsite parking - Great with...

  • Vehicle Damage Assessor

    4 weeks ago

    Ottawa, Canada Myers Automotive Group Full time

    **Vehicle Damage Assessor**: Myers Orleans Carstar - located at 420 Vantage Dr - is looking for a collision damage appraiser for our busy repair facility. **We offer**: - Great atmosphere - Excellent compensation plan - Complete benefit package - Potential advancement in our ever-growing operation - Company Events - Onsite parking - Great with people -...

  • Vehicle Damage Assessor

    4 weeks ago

    Ottawa, Canada Myers Automotive Group Full time

    **Vehicle Damage Assessor - CARSTAR South**: Myers Carstar South - located at 30 Sunderland St - is looking for an experienced collision damage appraiser for our busy repair facility. **We offer**: - Great atmosphere - Excellent compensation plan - Complete benefit package - Potential advancement in our ever-growing operation - Company Events - Onsite...

  • Used Car Manager

    4 weeks ago

    Ottawa, Canada Dilawri Automotive Group Full time

    S. Dilawri Automotive Group is currently seeking a high energy, experienced Used Car Manager to lead and grow our Sales Department at our following dealership: **Orleans Mitsubishi - 1485 Youville Drive** The Used Car Manager will be working directly with our General Sales Manager and Director of Sales to help lead the sales team to meet sales targets and...

  • Used Car Manager

    2 weeks ago

    Ottawa, Canada Dilawri Automotive Group Full time

    S. Dilawri Automotive Group is currently seeking a high energy, experienced Used Car Manager to lead and grow our Sales Department at our following dealership: **Barrhaven Chrysler and Barrhaven Mazda** The Used Car Manager will be working directly with our General Sales Manager and Director of Sales to help lead the sales team to meet sales targets and...

  • Researcher/commercial Real Estate Appraiser

    7 days ago

    Ottawa, Canada Juteau Johnson Comba Inc. Full time

    Required skills include: - strong attention to detail and accuracy - strong analytical skills - ability to take initiative and work independently - ability to multi-task - strong organizational skills and ability to prioritize - excellent written and verbal communication skills in English Competitive remuneration and health benefits. **All required courses...

  • Manager, Pharmaceutical Reviews

    4 weeks ago

    Ottawa, Canada CADTH Full time

    **Manager, Pharmaceutical Reviews** **Status: Full time, permanent** **Location: Ottawa or Toronto, Ontario (hybrid)** **Closing date: May 8, 2023** **Salary range: $103,148 to $124,811 per year** CADTH is Canada’s drug and health technology agency. We’re a not-for-profit organization headquartered in Ottawa, with a satellite office in Toronto. We’re...

  • Senior Leadership Development Consultant

    3 weeks ago

    Ottawa, ON, Canada TAG HR Full time

    Our federal government client is seeking a Senior Leadership Development Consultant to join their team on a one-year contract on an as-and-when-required basis (75 hours/month) . You'll support the careers department in developing succession planning and talent management policies and programs in Ottawa. 10+ years of experience in leadership...

  • Supervisor/manager Position

    3 days ago

    Ottawa, Canada Evolution Building Services Full time

    Evolution Building Services is looking for a senior supervisor/Manager position to start immediately. Evolution Building Services is Ottawa's leading manufacturer of residential garbage chute/compactors and garbage containers. Recently expanding into manufacturing custom handrailing's/iron fencing and general fabrication of custom metal projects....

  • Pre-owned Sales Manager

    21 hours ago

    Ottawa, Canada Carling Mazda Full time

    Carling Mazda is looking for an experienced Pre-Owned Sales Manager to join our team! If you are ready to advance your career and income, this is the perfect opportunity for you. Carling Mazda is committed to providing customers and team members with a rewarding and enjoyable experience. Our environment, opportunities, and processes are designed with the...