Courier Support Senior Specialist

Join to apply for the Courier Support Senior Specialist role at SkipOverviewEver wonder what it takes to power a network? Technology, ingenuity, grit, and a steady input of snacks. As a member of our diverse Global Operations team, you will help manage courier logistics and operational capacity for not only the Canadian market but also for international partners in this highly rewarding field.As part of the Operations Team, you will be an integral part of the business, working closely with multiple teams to ensure continuous growth at Skip. This high-performance position is the foundation of success for our network. Members of this team are strong communicators with personalities that shine through the different channels of communication Skip uses every day.Key ResponsibilitiesProvide best in class stakeholder experience to couriers, customers, and restaurants.Handle high-visibility courier escalations and social media inquiries with legal, compliance, and brand awareness.Resolve complex reimbursement, safety, and compliance incidents in collaboration with local teams.Ensure accurate handling of high-value orders and sensitive communications with couriers.Use internal tools and data to optimize courier experience and operational efficiency.Meet and exceed personal performance KPIs to deliver a best in class stakeholder experienceProductivity: ensure the team completes the expected volume of work to support stakeholder experienceAdherence: follow scheduled hours to meet operational needsQuality Assurance: assess accuracy, compliance, tone, and effectiveness of interactionsOther KPIs: introduced as needed with proper communication and support before implementationStay engaged, up to date, and in constant communication with the teamTraining & Compliance: stay current with all training materials and process updates to ensure compliance in courier operationsResponsiveness: maintain timely communication via Slack and emailEscalation & Collaboration: proactively communicate issues with leadersEngagement: attend required meetings (1:1s, huddles, all-hands)Required Knowledge, Skills And CompetenciesHave a great attitude and are proven self-startersKeep hustling and are able to work through rejectionThrive in a rapidly changing environment with attention to detailGreat communication, conflict resolution and problem-solving skillsWhy work at Skip?Skip is the kind of workplace that garnered a “Top Places to Work in Manitoba.” We aim to make this a place our employees are proud to tell others that they work here. Skip team members feel pride knowing their input and uniqueness are embraced and make an impact on a major Canadian company and its satisfied customers. As the company grows, so do you — you meet and surpass new challenges every day.That’s just a small taste of what it’s like to work at one of Canada’s leading tech companies. If you’re hungry for opportunity, growth, and something meaningful in a dynamic, fun and challenging environment, we’d love to hear from you.SkipTheDishes is proud to be an Equal Opportunity employer. We are committed to fostering a diverse and inclusive environment where all employees feel they belong, are seen, heard, and respected. In keeping with our values, all applicants will receive consideration regardless of gender identity or expression, sexual orientation, race, ancestry, national origin, religion, age, marital/domestic partner status, disability, neurodivergence, or any other characteristic protected by law. If accommodations are needed during the hiring process, please reach out to your talent acquisition specialist. Note: All employees will be asked to sign a Consent for Disclosure of Personal Information for a background check. Job offers are conditional on satisfactory results.DetailsSeniority level: Not ApplicableEmployment type: Full-timeJob function: Management and ManufacturingIndustries: Software DevelopmentReferrals increase your chances of interviewing at Skip by 2x #J-18808-Ljbffr