Operations and Maintenance Manager
3 weeks ago
Reporting to the VP of Operations, the Operations and Maintenance Manager is responsible for assisting with O&M agreements, negotiating Scope of Work with clients, establishing strong rapport with clients/customers through review meetings and liaising with client asset managers, scheduling, and dispatching technicians, supporting appropriate billing, maintaining work databases, and coordinating materials, equipment, and rentals for service work.
Accountability Operations/Scheduling/Safety:- Supervise the creation of work orders and dispatch electricians/technicians
- Manage O&M team schedule to book emergency service calls and planned maintenance visits.
- Coordinate materials, equipment, and rentals required for service work.
- Track and report time and material costs for analysis and invoicing
- Ensure safety policy and procedures are adhered to the highest standard.
- Compile and submit Service and Maintenance Reports to clients
- Liaise with client asset managers and internal team to fulfill scheduled and unscheduled maintenance services.
- Develop a good relationship with property managers and liaise between clients and other stakeholders as required.
- Establish and maintain supplier relationships.
- Act as the main point of contact for the union and unionized workers. Ensure that the collective agreement is always adhered to. Keep an open line of communication with union stewards.
- Ensure that all work is performed to satisfy contractual obligations set out in various O&M agreements
- Closely monitor the efforts and billing of third-party contractors, consultants, and other specialists.
- Assist the accounting team in O&M service invoicing
- Maintain a database of site information and historical work performed.
- Continually analyze potential risks and production issues to mitigate or eliminate them.
- Review PV system monitoring portal for alarms and triage common issues.
- Identify and resolve conflicts within project teams and associate work.
Attend meetings and training as required by the department and PESCA. Other duties as assigned.
Basic Qualifications:Scope: Budget, employees direct and indirect, and other resources managed.
- Reporting into the VP of Operations, manage the scheduling and operations of Maintenance Contracts
- Responsible for scheduling and directing the work of Electricians and Technicians
- Responsible for troubleshooting and resolving concerns with Electricians and Technicians
- Responsible for ensuring the correct pricing and billing to clients/customers.
- Responsible for building rapport with clients/customers through communication, problem resolutions, and establishment of SOWs
- Responsible for establishing and maintaining supplier relations
- Bachelor of Engineering / Masters degree preferred.
- 5-6 years of progressive, related experience.
- Management Experience
- Experience scoping projects, scheduling, and coordinating work
- Must have a good understanding of Solar PV systems and electrical code in Ontario.
- Strong verbal and written communication skills
- Excellent organization and interpersonal skills
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