Hotel Guest Services Representative Reservations
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Support hotel guests through reservations, room information, and service requests as a Front Desk Agent with accurate, attentive communication.
As a Front Desk Agent, you will manage guest arrivals, departures, reservation details, messages, room changes, and service follow-up. The position includes assisting Reservations during high traffic, communicating hotel features and amenities, and coordinating with Housekeeping, Bell, In-Room Dining, and other departments. Previous Front Desk Agent experience, a high school diploma, and English fluency are required. Property management system experience is essential; Opera System and Microsoft Office are preferred.
Key Responsibilities:
- Confirm reservations and document requests, billing, and cancellations
- Register guests, verify information, and assign appropriate rooms
- Communicate amenities, messages, arrivals, departures, and VIP information
- Coordinate room status, room changes, and housekeeping follow-up
- Document complaints and requests through completion and guest satisfaction
Requirements:
- Previous Front Desk Agent experience
- High school diploma
- Clear English communication with guests and co-workers
- Ability to access property management systems and computers
- Ability to prioritize, organize, and follow up accurately
Bring reservation coordination, hotel knowledge, and responsive communication to every guest interaction at the front desk.
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