After-Sales Engineer at RIDE

Contribute to customer satisfaction as a hands-on After-Sales Engineer at RIDE. Support post-sales operations, troubleshoot issues, and enhance service delivery through effective solutions. In this role, you will manage after-sales service operations and assist field support activities. Collaborating closely with customers and service partners is essential to ensure timely issue resolution and delivery of high-quality service. You will conduct inspections, provide technical training, and track common technical issues for product improvement.

Key Responsibilities
• Provide diagnostics and troubleshooting for delivered products
• Manage regional after-sales service operations
• Resolve product and service-related issues promptly
• Conduct maintenance support and technical training as required
• Track and analyze common technical issues for trends

Requirements:
• Associate or Bachelor’s degree
• 1–3+ years in after-sales or technical service
• Strong problem-solving and troubleshooting skills
• Good communication skills with a customer focus
• Willingness to travel as needed Drive customer satisfaction and technical excellence with product support at RIDE.