Store Manager LensCrafters

2 weeks ago

Toronto, Canada LensCrafters Full time

Company OverviewLensCrafters is a place for visionaries, combining state‑of‑the‑art technology with a truly personal approach to eye care. It is part of EssilorLuxottica, a global leader in vision care products and digital solutions, and supports a community of over 200,000 employees worldwide. Position OverviewStore Manager – Full-Time, senior‑level position at LensCrafters store #000906. The role focuses on leading the team to deliver exceptional customer service, drive key performance indicators, and maintain a safe, engaging environment. Major Duties & Responsibilities Ensure the LensCrafters team provides unsurpassed Customer Service. Provide training and coaching using company‑approved programs. Analyze reports and create action plans to improve store KPIs such as NPS, Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth, and others. Attract, hire, and retain highly engaged staff to maintain optimal staffing levels. Partner with the Doctor of Optometry to elevate customer and patient experience and drive store KPIs. Guide the team to execute operations, inventory, and visual tasks flawlessly to ensure the best customer and patient experience. Implement and maintain all company safety programs to ensure a safe and FUN working environment. Basic Qualifications High School graduate or equivalent. 4+ years of management/supervisory experience. Comprehensive knowledge of operations, processes, and business implications. Strong influencing and negotiating skills. Team building and management skills. Knowledge of current optical theory and merchandise. Strong communication and listening skills. Basic math skills (addition, subtraction, multiplication, division). Sales skills. Familiarity with cash register, computers, and calculators. Ability to manage time under aggressive deadlines. Preferred Qualifications College degree or equivalent. State licensure (if applicable) and/or ABO certification in non‑licensed states. LensCrafters Final Inspector Certification. LensCrafters Quality, Fitting and Adjusting Program. Previous experience in customer service and retail. Knowledge of current store merchandise. High level of business acumen including detailed knowledge of the LC Dashboard. Benefits & CompensationEmployee pay is determined by geography, experience, qualifications, skills, and local minimum wage requirements. Compensation may include a competitive bonus and/or commission plan, health care, retirement savings, paid time off/vacation, and employee discounts. Equal Opportunity EmployerEssilorLuxottica is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social background, disability, sexual orientation, gender identity, or any other protected characteristic. Native Americans in the US receive preference in accordance with Tribal Law. Seniority LevelMid-Senior level Employment TypeFull‑time Job FunctionSales and Business Development IndustriesRetail LocationScarborough, Ontario, Canada #J-18808-Ljbffr

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