Client Support Associate

OverviewAt Raymond James, we develop, we collaborate, we decide, we deliver, and we improve together. Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs.Client Support Associate - 12 Month Contract. How does the role impact the organization? Raymond James Correspondent Services, a division of Raymond James Ltd. is seeking a Correspondent Services Relationship Associate to join our team. As a key contributor to the Raymond James Correspondent Services (RJCS) team you will manage the service relationship with existing Custody and Introducer clients and assist in the transition of new clients to the firm. Reporting to the Client Experience Manager RJCS, you will contribute to the ongoing growth and development of a highly effective and efficient team. As first-class client service is the top priority, this position requires an ability to work in a unique pressure-oriented environment where inherent processing and regulatory rules and deadlines require very strong problem solving, organizational, and prioritization skills.What will your role be responsible for?As a key point of first contact for our Correspondent clients, respond to inquiries regarding RJCS business processes, regulatory issues, troubleshooting, and general service matters.Liaise with third-party vendors to manage external services as required to meet client needs and department objectives.Take a lead role in new client transitions, using the Raymond James Project Management methodology.Train all clients on new procedures or products.Understand and monitor financial models and assist in various monthly calculations for billing purposes.Monitor client related control accounts and review client bulk trading and allocation processing.Assist with the completion of the annual 3416 control audit.Assist with the implementation of projects.What can you expect from us?Our most important investment is in people. Upon eligibility, Raymond James Ltd offers flexible workstyles, a competitive compensation and benefits package. Our benefits range from Health Benefits, RRSP Matching Program, Employee Stock Purchase Plan, Paid Time Off, Volunteer Days, Discretionary Bonuses, Tuition Reimbursement and many more. We also support internal promotion and community involvement.What do we expect from you?To qualify for this opportunity you possess:Minimum 5 years related experience in a senior capacity in the operations of a national investment dealer, a correspondent clearing firm or other financial services firms.Fundamental investment concepts, practices, and procedures used in the securities industry.Excellent customer service abilities gained from direct, client-facing experiences.The ability to work in a fast-paced, dynamic team environment, able to multi-task with accuracy and efficiency.The ability to work within deadlines in a high-volume and demanding environment while maintaining a high level of service and an imperative attention to detail.Work independently as well as collaboratively within a team environment.Exercise tact and discretion in the handling of confidential information.Proven ability to be self-motivated and to work under pressure.Superior analytical, problem-solving skills and analytical thinking.Organization, detail orientation, and prioritization.Excellent written and verbal communication skills.Excellent proficiency with MS Word, Excel, PowerPoint and Outlook.French language skills are an asset.Dataphile experience is a definite asset.Successful completion or willingness to complete the Canadian Securities Course (CSC).We encourage our associates at all levels to...Grow professionally and inspire others to do the sameWork with and through others to achieve desired outcomesMake prompt, pragmatic choices and act with the client in mindTake ownership and hold themselves and others accountable for delivering results that matterContribute to the continuous evolution of the firmSalary Range: $58,000-61,000 annually, in addition to competitive performance bonuses/incentives. Actual compensation will be determined based on skills, experience, internal equity, and other job requirements.This posting is for an existing vacancy.At Raymond James – we honor, value, respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic self, our organization, clients and communities thrive, it is part of our people-first culture. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.Here at Raymond James we demonstrate our commitment to ensuring equal opportunities for all candidates. To request accommodations, candidates are instructed to contact Human Resources via email at recruitment@raymondjames.ca. By reaching out to this email address, candidates can communicate their specific requirements and discuss the necessary accommodations they may need to participate fully in the recruitment process.We may use automated or AI-enabled tools to support parts of our recruitment and screening process, including screening, assessing or selecting applicants where applicable. These tools help us review applications efficiently, but they do not replace human decision-making.Job Administrative & Support ServicesPrimary Location CA-QC-Montreal-MontréalOrganization PCG AdminSchedule Full-timeStatus Temporary Full-Time #J-18808-Ljbffr