Bilingual Supervisor, Transfers

Base Pay Range CA$83,000.00/yr - CA$100,000.00/yr Opportunity We’re looking for a Bilingual Supervisor, Transfers to join our Operations team. Reporting to the Manager of Operations, the Bilingual Supervisor, Transfers is responsible for overseeing the Transfers Team, managing volumes and ensuring daily deadlines are met. Supervisory responsibilities include recruiting, training, coaching, mentoring, and scheduling of staff, including overseeing new employee onboarding and providing career development planning and opportunities. Who you are Service – You put your clients’ needs first. You advocate service excellence, and work to deliver client‑centric solutions, and proactively develop strategic partnerships that allow Aviso to become a trusted advisor and partner. Execution – You are committed to achieving your goals and to succeeding. This includes focusing on “getting things done,” as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes. Collaboration – You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside the organization. Leadership – You lead your team and provide regular direction, guidance, coaching, and motivation, all while striving for peak performance. You assist them in overcoming obstacles through additional resources, removal of roadblocks, and providing the level of support required for their success. You delegate and deliver feedback based on the in-depth understanding of your individual team members. What your day looks like Set and monitor standards for departmental procedures, ensuring quality, accuracy and efficiency maintaining SLA’s. Set positive leadership tone through gaining respect of staff, peers and stakeholders. Ensure staff members receive timely and appropriate training and development. Coach staff to increase performance while increasing/maintaining employee engagement and career growth and support onboarding of new employees. Ensure all processes and procedures are current in all manuals – internal and external, including departmental SLAs. Responsible for internal and external communications while following the appropriate channels for distribution, liaising with external vendors and trustees as required. Analyze current business practices and identify areas within the department for process improvements, make recommendations and implement procedures to streamline workflow. Handle departmental project‑related work and participate in the implementation of department and division initiatives as required and delegate as necessary. Support staff with escalated or complex issues and respond to all customer inquiries (internal/external) and ensure customer service levels are maintained within the department, updating management as appropriate. Ensure appropriate staffing, training and development needs including cross‑training of staff so that individuals are up to date and can provide redundancy in all positions within the team. Review and approve daily journal postings and monthly account reconciliations (IIROC/MFDA). Monthly reporting of SLA standards, including exceptions, in a timely manner and create business plans to manage resources during high volumes. Maintain current knowledge of industry initiatives and standards (MFDA/IIROC) and registered plans products, CDS/ATON, IIROC/MFDA rules, regulations and protocols. Liaise with management in the process and procedural reporting for both external and internal auditors as required. Requirements Post‑secondary education and continuing education relating to the Investment Industry, specifically operations functions. In‑depth knowledge of relevant regulatory requirements, and the successful completion of the IFIC and/or the CSC is an asset. 3 – 5 years of progressively responsible experience in the investment industry, including past supervisory experience for a minimum of 1 – 2 years. Excellent delegation, organizational, time‑management and administrative skills. Strong attention to detail and accuracy. Ability to work under pressure, set priorities and meet time constraints. Solid analytical and problem‑solving skills with the ability to handle multiple tasks with the appropriate attention to detail. Superior customer service with the ability to quickly identify and resolve problems to the satisfaction of all parties. Highly motivated and results driven. Intermediate computer skills in MS Word, Excel, Outlook, Access. Advanced Excel skills an asset. Fluent communication skills in both French and English are required. Benefits Competitive compensation package that rewards and recognizes individual contributions. Excellent health, dental and insurance benefits to meet the diverse needs of our employees. Generous vacation time, fitness benefit, parental leave top‑up options. Matching contributions to our retirement program. Commitment to the continuous improvement of our staff through learning & development and an education assistance program. Regular social events to foster teamwork. Equal Employment Opportunity Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process. Your Information By submitting your application, you consent to the collection, use and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Finance #J-18808-Ljbffr