Branch Manager I

Job DescriptionWork Location: Geraldton, Ontario, CanadaHours: 37.5Line Of Business: Personal & Commercial BankingPay Details: $77,500 - $109,400 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.Job OverviewAt TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long-lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal Bank partner, while ensuring a positive customer experience. Join TD Canada Trust and Think like a customer, Act like an Owner, Innovate with purpose and Execute with Speed and Impact.Role: Branch Manager — lead a medium-sized team to initiate great customer conversations and create a pleasant and positive customer experience. Provide mentorship, subject matter expertise, and support in achieving business results while adhering to internal policies, practices, and processes. Strive for excellence and execute with speed, raising the bar around you.A Typical Day At Work Might Look LikeMentor the team on advice-giving strategies on banking solutions to improve the overall customer experience and financial confidencePromote TD's image and goodwill within the community by participating in community eventsEnhance customer experience by understanding their financial needs and providing appropriate solutionsAct as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action and participate in the resolution of reported matters when requiredOversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance-related issuesEnsure overall employee scheduling is optimalDevelop and implement business development strategies within the budget and communicate results to the team to meet business objectivesEnsure accuracy of all customer transactions as per TD's policies to achieve operational excellenceMentor the team on offering One TD solutions and building lasting relationships with customersLiaise with Wealth and Business Banking to stay updated with processes, emerging issues, and industry regulationsCultivate a positive and customer-focused work environment that builds productivity, innovation, operational improvement, and professionalismJob RequirementsUndergraduate degree and/or over 5 years of relevant experienceCompletion of Branch Compliance Officer (BCO) and IFIC or CSC CourseA strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadershipProficiency in software tools including MS Office, and internet applicationStrong communication skills to liaise with customers, employees, and cross functional teamsA thorough and accurate decision maker who can exercise discretion and judgement skills when working with confidential informationA dedicated and committed leader who can make an impact on the team and positively influence them and achieve results with effective negotiation, problem-solving and communication skillsWho We Are: TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. We deliver legendary customer experiences to millions of households and businesses in Canada, the United States and around the world. TD is committed to being a leader in customer experience and supports colleagues through regular leadership and development conversations, mentorship, and training programs.Our Total Rewards & Additional InformationOur Total Rewards Package: TD offers a base salary, variable compensation, and benefits including health and well-being, savings and retirement programs, paid time off, banking benefits and discounts, career development, and recognition programs.Additional Information: This job opportunity is subject to provincial regulation for employment purposes. Regulations may vary by province or territory within Canada. Colleague development, training, onboarding, interview process, and accommodations are part of TD’s commitment to support applicants throughout the process.We look forward to hearing from youLanguage Requirement (Quebec Only): Sans Objet #J-18808-Ljbffr