Site Reliability

Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office‑based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder‑led, profitable, and growing. We are hiring a Site Reliability / Gitops Engineer to our Information Systems (IS) team. This role is an opportunity for an “automation‑first” technologist with a passion for Linux to build a career with Canonical and drive success for those leveraging Ubuntu and open‑source products. If you have experience of IT operations automation, Infrastructure as Code, and a passion for technology, you will enjoy working with some of the best people in the industry at Canonical. Job Summary The IS team at Canonical supports and maintains all of Canonical’s IT production services. The team is in charge of running services used by over 60 million Ubuntu users. As an SRE & Gitops engineer you will drive operations automation to the next level, both in our own private clouds and in the public clouds, by utilizing open‑source infrastructure as code software, CI/CD pipelines, and Canonical’s leading products for software operation automation. You will also improve Canonical products and the open‑source technologies they are based on by providing critical feedback to developers, submitting bugs, writing pull requests, and collaborating on design and implementation with other teams within the company. Location: This role is available remotely in any timezone. Responsibilities Apply your experience of IaC to develop infrastructure as code practice within IS by constantly increasing automation and improving IaC processes Automate software operations for re‑usability and consistency across private and public clouds, taking into account the complexities of distributed systems Develop new features and improve the resilience and scalability of the existing cloud and container portfolio at Canonical Maintain operational responsibility for all of Canonical's core services, networks, and infrastructure Develop skills in troubleshooting, capacity planning, and performance investigation; set up, maintain, and use observability tools such as Prometheus, Grafana, and Elasticsearch; design, implement and maintain monitoring and alerting for various systems and services Collaborate with development teams to design service architecture, documentation, playbooks, policies and operational procedures Provide assistance and work with globally distributed engineering, operations, and support peers Be given uninterrupted development time to focus on larger projects and automation of manual tasks Share your experience, know‑how and best practices with other team members in design sessions, mentorship and “doing work together” Carry final responsibility for time‑critical escalations What we are looking for in you A deep experience of, and knowledge to define operations in code, using version control, peer review and CI/CD to roll out changes both to applications and infrastructure Strong modern engineering background (peer‑review, unit testing, SCM, CI/CD, Agile) Python software development experience, with large projects Practical knowledge of Linux networking, routing, and firewalls Affinity with various forms of Linux storage, from Ceph to databases Hands‑on experience administering enterprise Linux servers Extensive knowledge of cloud computing concepts and technologies Bachelor’s degree or greater, preferably in computer science or related engineering field Able to communicate clearly and effectively in English over email, chat, video or voice calls and in‑person Motivated and able to troubleshoot from kernel to web, and willing to ask others when appropriate A willingness to be flexible and learn new things quickly Be inspired by the needs of fast‑changing environments Happy to work within distributed teams Be passionate and familiarized about open‑source, especially Ubuntu or Debian Canonical is an equal opportunity employer We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background creates a better work environment and better products. Whatever your identity, we will give your application fair consideration. #J-18808-Ljbffr