Supervisor

About SNDL SNDL is the largest private‑sector liquor and cannabis retailer in Canada with retail banners that include Ace Liquor, Wine and Beyond, Liquor Depot, Value Buds, Spiritleaf, and Firesale Cannabis. Additionally, the Company operates as a licensed cannabis producer and stands as one of Canada's premier vertically integrated cannabis enterprises, focusing on premium indoor cultivation, cutting‑edge product development, and cost‑effective manufacturing. About ACE Liquor ACE Liquor is a great place to work, with a friendly atmosphere. We provide our customers with a vast selection of specialty liquors, beers and wines Work Location ACE Liquor Discounter High Prairie About The Role We are currently looking for friendly, outgoing, and customer service‑driven individuals to join our team as Supervisor at our Ace Liquor High Prairie, AB. The Supervisor will train and develop team members, establish a strong sales culture, and be accountable for operational excellence and achievement of financial and regulatory standards. They will provide leadership and direction of a multimillion‑dollar business unit in partnership with the Store Manager, focusing on delivering an exceptional customer experience. Essential Business Functions, Responsibilities and Accountabilities Customer service driven, friendly, willing to talk to all customers Promote a work culture that makes your store an inviting place to work Be a role model who supports and inspires fellow team members Delegate tasks to team members and set priorities in partnership with management Communicate in a clear and concise manner to team, participate in huddles/meetings, relay pertinent information Provide guidance to team members while supporting management initiatives Customer Offering Deliver exemplary customer service Greet customers when they enter the store and guide them to products when required Generate sales by educating, advising, and suggesting products to every customer Maintain a high level of service and product knowledge Resolve customer complaints regarding sales and service in absence of management; ensure management is informed of all customer complaints Accountable for product rollouts and product launches in partnership with management Understand and utilize local market trends in partnership with management Evaluate programs and promotions for effectiveness and offer recommendations to management Assist customers from store and/or offer car service when appropriate Financial Complete customer transactions on the Point‑of‑Sale (POS) device, including payment Understand the POS system and all transactions that may arise Ensure all cash handling policies & procedures are adhered to Ensure all opening & closing procedures are done correctly Complete end of day till reports Ensure safe is locked at all times and deposits are secured Day to Day Operations Meet or exceed department financial targets through partnership with management Ensure department follows merchandising and pricing guidelines Assist in all operational duties in partnership with management Ensure store is presentable and relay any maintenance issues to management Manage communication (mail, email, voicemail) in absence of management Manage ordering and receiving in partnership with management Actively aim to increase and share product knowledge Maintain inventory levels in partnership with management Attend OHS and LP meetings and training sessions Stock shelves and cooler with product Set daily tasks for the store in absence of management Review flyers, upcoming events, and promotions; execute appropriately Participate in routine store maintenance and cleaning Regulatory Adherence Observe that OHS, LP, ProServe/Serving It Right and other regulatory requirements and procedures are implemented and adhered to Maintain First‑Aid, LP and OHS Training Maintain ProServe/Serving It Right Certification and ensure team members maintain ProServe/Serving It Right Ensure AGLC/BC LRS and other government guidelines are met Adheres to all SNDL Inc. policies, with a focus on Social Responsibility Qualifications Work Experience Minimum 1‑year experience in a retail environment Minimum 1‑year supervisory experience (preferred) Education High School Diploma or equivalent ProServe/Serving It Right Certification First‑Aid Certificate is considered an asset Training in wine/beer/spirits (preferred, not required) Other Skills And Capabilities Highly self‑motivated Customer service driven Effective leadership of a large team Strong sales background Proven track record of success Strong communication skills (written and verbal) Must be able to pass a Background Check Must have access to reliable transportation Why Work With Us? At Ace Liquor we invest in our people. We provide educational reimbursement for industry‑related courses and prefer to promote individuals from within the organization, providing excellent opportunities to advance careers. If you are interested in working in a fun environment that promotes personal growth with flexible scheduling, please apply now Our Commitment To Diversity & Inclusion SNDL is an equal opportunity employer. We are committed to building a welcoming, inclusive, diverse and safe workplace where all team members have equal opportunity to succeed. We encourage applications from individuals of all backgrounds, sexual orientation, gender identity, ancestry, ages and abilities. Seniority level Mid‑Senior level Employment type Full‑time Job function Other About SNDL SNDL is one of Canada’s leading and fastest-growing liquor and cannabis companies. As the country’s largest private‑sector retailer, our portfolio includes well‑known banners such as Wine and Beyond, Liquor Depot, Ace Liquor, Value Buds, Spiritleaf, and Superette. We’re also one of Canada’s largest vertically integrated cannabis producers, recognized for our innovation, low‑cost manufacturing, and award‑winning brands including Top Leaf, Contraband, Palmetto, Bon Jak, La Plogue, Versus, Grasslands, Vacay, Pearls by Grön, No Future, and Bhang Chocolate. Driven by purpose, performance, and people, SNDL is shaping the future of retail and cannabis by bringing people together through exceptional products and experiences. #J-18808-Ljbffr