Customer Service Rep
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Join our dynamic team as a Customer Service Representative We’re looking for a dedicated, enthusiastic professional to be the first point of contact for all Parts and Service sales and inquiries.
Responsibilities
- Provide phone and email support for customers across North America
- Process orders, quotes, and payments
- Assist with part identification and technical support
- Collaborate with service and logistics teams on returns and back orders
- Upsell products and support business growth initiatives
Requirements
- 1-2+ years in customer service, inventory, or purchasing
- ERP experience required (Epicor a plus)
- CRM experience an asset
- Strong communication and problem-solving skills
- MS Office proficiency
AI (Artificial Intelligence) tools may be used at certain points of the pre-screening and selection process for this role. To learn more about ABL’s AI policy, please visit www.ablemployment.com/how-abl-utilizes-automation-and-ai-technology/
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