Remote Member Services Specialist

6 days ago

Edmonton, Division No. 11, Canada B.C.A.A. Holdings LTD Full-time

Support Evo Car Share members remotely through problem-solving, communication, and account assistance as a Temporary Part-Time Member Services Specialist.

This Member Services Specialist position supports Evo’s Call Centre team through September 30, 2027. You will help members with bookings, account issues, claims-related support, and everyday service questions. The work includes phone, email, chat, CRM systems, and operational coordination.

Key Responsibilities:

  • Support members across phone, email, chat, and other channels
  • Resolve questions, concerns, and account-related issues efficiently
  • Handle escalated situations and pursue positive outcomes
  • Support billing, registrations, reimbursements, reporting, and account maintenance
  • Coordinate with Fleet, Claims, Operations, and Member Experience teams

Requirements:

  • At least two years of customer service experience
  • Strong verbal and written communication skills
  • Experience handling complex customer situations professionally
  • Strong organization, prioritization, and problem-solving abilities
  • Typing speed of at least 40 WPM

Bring empathy, sound judgment, and service expertise to Evo Car Share’s remote member support team.