Front End Customer Service Supervisor
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Lead front-end customer service through coaching, sales analysis, and department supervision. Work independently across evening and weekend shifts as required.
The Front-End Supervisor oversees department operations and staff while supporting a superior customer experience. You will coach, develop, motivate, and provide feedback to employees. The position also supports customer loyalty, accurate pricing, inventory control, and corporate initiatives.
Key Responsibilities:
- Supervise department operations and staff when required
- Coach employees and provide regular leadership feedback
- Monitor sales reports, inventory controls, and pricing accuracy
- Ensure compliance with SOP, OH&S, and food safety
- Schedule breaks, backups, and departmental activities
Requirements:
- High school diploma
- Minimum twelve months of experience
- Full knowledge of department operations and skills
- Previous cash handling experience
- Availability for evenings and weekends
Use customer service leadership, cash handling, and sales analysis to guide front-end operations and employee development.
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