Customer Experience Associate

Customer Experience Associate - 2 Work Location: Winnipeg, Manitoba, Canada Hours: 15 per week Line of Business: Personal & Commercial Banking Pay Details TD is committed to fair and equitable compensation. Base pay may vary based on skills, experience, job‑related knowledge, geographic location, and other business needs. Candidates are encouraged to discuss compensation with the recruiter for more specific details. Job Description Department Overview: At TD Canada Trust, we are the frontline of TD Bank, building deep relationships with customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. We promote a positive customer experience while identifying opportunities to refer customers to appropriate team members or internal partners. We expect a champion who understands customer needs and advises the best banking solutions for a positive experience. Responsibilities Process financial transactions (deposits, withdrawals, bill payments) per standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics. Understand and determine customer needs to recommend solutions while exercising discretion with confidential matters. Respond to and resolve customer concerns using standard procedures and escalating non‑standard activities as necessary. Achieve assigned goals and business objectives by promoting banking solutions and completing business processes timely and accurately. Connect personally with customers to advise them appropriately and clearly on banking solutions and processes. Help build a positive, diverse and equitable work environment by promoting team effectiveness and participating in personal performance development. Assist the team by respecting coworkers, staying dedicated, and keeping everyone up‑to‑date on routine activity status. Deliver quality customer experiences and recommend operational improvements where opportunities exist to enhance operational excellence. Job Requirements High School diploma and/or 1+ years of relevant experience. Undergraduate degree or equivalent is an asset. Strong administration, organizational, planning, and time‑management skills for a fast‑paced environment. Hands‑on knowledge of using MS Office (Word, Excel, Outlook) and internet. A go‑getter who exercises initiative, is accurate, and detail‑oriented to handle multiple tasks and changing priorities. A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner. Categories Seniority level: Entry level Employment type: Part‑time Job function: Other Industries: Investment Banking Company Overview TD is one of the world's leading financial institutions and the fifth largest bank in North America by branches. We deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States, and around the world, guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities, and colleagues. Benefits Our Total Rewards package includes a base salary, variable compensation, health and well‑being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Additional Information This opportunity is subject to provincial regulation for employment purposes. Each province or territory within Canada may have its own regulatory requirements. We are committed to providing the support needed to thrive both at work and at home. Language Requirement (Quebec Only) Sans Objet #J-18808-Ljbffr