Import Representative at FedEx

Enhance customer service at FedEx as an Import Representative. This role requires verifying import information and processing paperwork while ensuring excellent customer experience. As an Import Representative, you will manage the import paperwork and assist customers with international shipment information. This entry-level position values candidates who can operate in a PC environment and deliver accurate updates. Familiarity with FedEx operations and customs regulations is preferred, along with a commitment to providing solutions to shipping problems.

Key Responsibilities
• Verify import information and request clearance instructions
• Manage and track problem shipments efficiently
• Update and record shipment status consistently
• Provide assistance for international shipment queries
• Handle packages weighing up to 150 lbs with equipment

Requirements:
• Minimum 6 months of experience at FedEx (preferred)
• Knowledge of Canadian customs regulations (preferred)
• Basic Excel skills and PC proficiency required
• Valid driver's license may be needed for specific ports
• Bilingual in French and English if residing in Quebec Drive operational success while supporting customers' import needs with your detail-oriented and proactive approach.